Embassy Suites by Hilton San Juan Hotel & Casino

San Juan Embassy Suites was central to so many restaurants, walking distance to the beach, as well as local areas to visit. They were very transparent about construction occurring and that was appreciated. The daily breakfast had a little bit of everything so I liked the options. Their staff was so helpful, prompt & informative. The pool area was well kept and there was someone one contact let out their cleaning if needed even late night at 10:30pm. The room space helped a family of 5 feel spread out. Unfortunately small details like the coffee pot looking uncleaned when I ran hot water through it and finding a dead bug behind the machine dissuaded me from wanting to drink a cup of coffee in my room. Other than that the housekeeping did come daily and would leave a note as a reminder if we’d like replenishing of towels or housekeeping to reach out which was nice to know. I liked the parking lot had ample space. The laundry room had a fairly good amount of washers/dryers that several guests weee able to take advantage.

Very friendly staff . Very helpful. Everything was taken care of for me and my family to enjoy our vacation. Thank you, Housekeeping kept my room clean every day.

My family and I have stayed at Embassy Suites and Casino San Juan multiple times since it first opened. It’s been about 10 years since our last visit, and my husband and I were very pleased with the property’s upkeep. The hotel is in great condition, with a clean and fresh ambiance that we truly appreciated, especially since we’re sensitive to unpleasant carpet odors found in some hotels. The casino and restaurants offer excellent options for dining and entertainment, adding to the overall positive experience. I would absolutely still recommend this property!

The Embassy Suites are always a sure and safe option to stay with my family. They always deliver. This specific hotel is conveniently located near the airport, which makes it the perfect option to stay when traveling on red-eyes flights.

Me and my family really enjoyed our stay.

Beach service is included, but the chairs are rather uncomfortable. Still it's nice that 2 beach chairs (of any kind) plus umbrella were included for free every day. The breakfast is also phenomenal, but make sure you get there by 8am unless you want to stand in a long line for your customized omelet. Pool is larger than depicted online, and really impressive. However, I was not happy that this hotel lets children and teenagers run roughshod. Not only was there non-stop screaming and jumping right on top of people while parents do nothing, and several times footballs thrown in the pool nearly struck bystanders as they were trying to relax in lounge-chairs. Hey Hilton Lawyers---if someone gets hurt because you're not supervising what goes on in the pool area of your resorts, this is how lawsuits happen. For everything I liked about this hotel, what I saw go on in the pool area (with no intervention by hotel staff) would cause me to consider other options next time I come to San Juan.

I loved that the property was right in the city and very convenient to the beach, stores and restaurants. The hotel was beautiful and provided lots of dining options. The amenities which included a pool, casino and bar were the highlights of this hotel. My family had so much fun. The only negative was that room service did not Clean our room for several days. Nonetheless, they did clean it very well once I made the request. I will definitely stay here again.

Embassy never disappoints. It’s kid friendly and the pool was nice and clean. Great breakfast option and food is fresh. Happy hour was also nice for adults and kids. The staff was very friendly.

Perfect for family trip!!

Super convenient! 2 blocks from the beach. Minutes from the airport. We got a suite because we’re with a toddler and infant. Bummer that there weren’t any cribs available. We mad due. The room was huge. Had an actual bathtub which was nice with the kids.