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Hotel Riu Plaza Panama

4 star hotel
9/10 Excellent
(3216 verified Hotels.com guest reviews)
See verified family reviews (18)

generated by AI based on family reviews

Overview

Hotel Riu Plaza Panama is a popular choice for families, offering a great pool and a superb breakfast buffet. While some guests have noted the pool can get crowded and the rooms may not be overly spacious, many families appreciate the helpful and friendly staff and the hotel's convenient location. The breakfast buffet receives consistently high praise.

Guest highlights

The outstanding breakfast buffet
The helpful and friendly staff
The great pool (although it can get busy)

About the hotel

This smoke-free hotel features 3 restaurants, an outdoor pool, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.

Nearby attractions

Hotel Riu Plaza Panama is located in Campo Alegre, a neighborhood in Panama City, and is in a shopping district and near the boardwalk. Museum of Natural Science and Museum of History Panama are cultural highlights, and some of the area's notable landmarks include Metropolitan Cathedral of Panama and Panama Viejo. Looking to enjoy an event or a game while in town? See what's going on at Maracana Stadium. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with ecotours.

Popular amenities

Family friendly

Dining table
Free cribs/infant beds
Laundry facilities
Outdoor pool
Snack bar/deli

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi

Food and drink

1 poolside bar and 1 bar
24-hour room service
3 restaurants and 1 coffee shop/cafe
Coffee/tea in common area(s)

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)
Braille signage
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Visual alarms in hallways
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs available on site

Things to do

Fitness center
Outdoor pool
Shopping

Outdoor

Garden
Pool sun loungers
Terrace

Conveniences

Ballroom
Elevator
Front-desk safe
Gift shop/newsstand

More

Smoke-free property

Nearest Airport

Airplane
Tocumen International Airport
18 km from this hotel
map

Reviews that mention...

Family Reviews

for Hotel Riu Plaza Panama
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

18 reviews

Review data

5 star reviews

56%

4 star reviews

28%

3 star reviews

6%

2 star reviews

6%

1 star reviews

6%

We have selected a sample of reviews which reflect what families have said about Hotel Riu Plaza Panama

Showing 1 - 10 of 18 reviews

Latest reviews (18)

M

Melissa

7 Aug 2024 - 11 Aug 2024
reviewed on hcom

1 out of 5 stars

My family was at breakfast (which is included), when an employee came to our table & asked for our room number & went straight back into the kitchen. We were actually already done eating & about to leave. We had already provided our room number to the woman at the desk at the entrance of the restaurant & she confirmed our name. I found it very strange that we were singled out amongst ~50 other tables of guests. The tone in which we were asked for the room number felt as if they were implying we were not guests and trying to freeload a breakfast. I feel this incorrect “assumption” was because my husband is black & because we were not dressed up like some of the business guests. We raised the concern to the woman who checked us in for breakfast as well as 2 of the restaurant managers & no one could explain why we were asked for our room number again. Since we didn’t feel like we were getting anywhere with the restaurant staff, we went to the front desk manager on duty and raised the concern. He did not want to be bothered or help resolve the issue. I emailed Riu corp. & have not gotten a response. This hotel is a 3 star at best. The room had a strange smell to it, wasn’t very clean & we were only provided with 3 towels for 4 registered guests. The pool is small & surrounded by lots of people, so it’s not comfortable swimming there. The traffic on the street is horrendous & the food is not good - which makes it even more ridiculous that they implied we were freeloading.
C

Caroline

25 Jun 2024 - 28 Jun 2024
reviewed on hcom

5 out of 5 stars

Always busy (in a great way), bustling Hotel Riu has excellent customer service, helpful and friendly, pool is great for both glamourous folx and folx with children, and the breakfast buffet is outstanding.
L

Lynne

2 Jul 2024 - 5 Jul 2024
reviewed on orbitz

3 out of 5 stars

The housekeeping , security, dining and bell staff were great ! Nice , fast and efficient however the hallway smelled musty as did our room, the toiletries and towels were bare minimum and the room had a broken safe and worn furniture , seemed like it could use an update . There was also a mix up with the reservation for the family room I chose and the check in staff was rude about it and not accommodating at all .. we had just come from another hotel in another part of Panama and the experience couldn’t have been more different .. it is a shame as the Riu came highly recommended and was a bit of a disappointment. As I said much of the staff was lovely though and it made things a bit better
D

Doug

25 Jun 2024 - 5 Jul 2024
reviewed on orbitz

5 out of 5 stars

The moment I stepped into the lobby, I was greeted with warm smiles and an attentive staff ready to assist. The rooms were immaculate, boasting comfort that rivals the coziness of home. Every request was met with promptness and a desire to exceed expectations. The concierge was a treasure trove of local knowledge, ensuring my itinerary was filled with the best the city had to offer. Dining at the hotel was a culinary delight, with flavors that danced on the palate and service that made each meal feel like a special occasion. It’s the little touches, like the evening turndown service and the handwritten notes, that made my stay unforgettable. I left feeling not like a guest, but like a part of the hotel’s family. I cannot recommend this hotel enough for anyone seeking a stay that goes beyond mere accommodation to become a truly exceptional experience.
H

Hadassah

14 Jun 2024 - 16 Jun 2024
reviewed on orbitz

2 out of 5 stars

The rooms are ugly-they had smell that was awful. Pillows were smaller than standard size and lumpy. No blanket (not even summer weight) on the bed. There was a heavy blanket on top of the closet-that looked to have been put there ages ago. The property had a smell that was strong and really unpleasant. The pool area was nice-after hours. During the daytime, it was crowded and super noisy, kids and adults spraying with waterguns. Anything but relaxing. The only redeeming quality was the mixologist (only there in the evening) at the poolside bar-who was super talented and made the most beautiful and delicious drinks. The drinks were not the same when she was not there.
A

Alicia

11 May 2024 - 13 May 2024
reviewed on expedia

5 out of 5 stars

My family and enjoyed our stay
B

Belinda

20 Jan 2024 - 23 Jan 2024
reviewed on hcom

5 out of 5 stars

The hotel staff were so helpful and accommodating. I received the best reception check-in anywhere in the world. Lady at reception called Laura was most helpful and went above and beyond to let me check-in early and get me a nice room. I was so impressed. The pool staff were great and made sure you were well looked after for drinks. I found the restaurant outside had slower service and the food portions for salad were tiny! Unfortunately I had an issue with my room, my toilet did not flush and it took a very long time to get fixed. I had to go to reception a couple of times, it was looked at but not fixed and nobody knew anything about it when I went back the second time, this was quite a let down. Eventually it was fixed but was disappointed this had happened in the first place. Overall loved this hotel but way too many screaming kids splashing in the pool. It was very much appreciated that the staff at the hotel recognised this and quietly spoke with the kids on a couple of occasions, I liked that. Next I will look at adult only options. Highly recommend this hotel for its service and perfect location.
J

Jaravis

4 Oct 2023 - 9 Oct 2023
reviewed on orbitz

5 out of 5 stars

Hotel is was great very kid friendly. Will stay here Again wish they had microwave on site to heat up left over foods. But overall the food were good the breakfast buffet was good.
W

Worren

11 Sept 2023 - 15 Sept 2023
reviewed on orbitz

5 out of 5 stars

This is my second time to this property i return safe and quiet will definitely recommend this resort to friends and family
H

HAIKO

29 Aug 2023 - 3 Sept 2023
reviewed on orbitz

5 out of 5 stars

best family hotel.
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