Hilton Lake Taupo

Reception staff rude and arrogant upon arrival because we had booked through a third party. Female Manager made a big deal about our request that if possible could bed be a king bed, she said this may mean they have to undo the two single beds to push them together as a king bed. In the end they made our “king bed” but laid a queen size mattress protector just under the bottom sheet , not properly secured on the mattress, when we worked out what the lumps were under our sheets we had to pull the bed apart and remove it ourselves. Due to the rude and childish treatment we didn’t stay a second night as planned.

Friendly and helpful staff. Apartment was very clean, although balcony didn't seem to have had the same attention. Bed was comfortable while sofa-bed not so much. Pools are great, with separate shallow pool for kids. Gym has brand new equipment. Overall great stay

Property was quiet, Pools were fantastic and clean. Room was clean and spacious. Grounds were well kept. Staff were in training (assumption) - as we weren't told about check out time or breakfast options. Staff at hotel restaurant needed more training as there were cutlery being dropped, menus dropped, pens skidding the floor. They did apologise but would not expect these many incidents at the hilton restaurant. Dining at the restaurant was good, mains were fantastic however desert was average. Cheesecake were frozen in middle and puff pastry desert was not crisp. The best part of desert was the side of pistachio ice cream. Parking for teslas and destination charging is not available unless a 25$ daily charge which meant that it was easier and cheaper to charge at the supercharger as there was no guarantee we would get to charge at the destination charger.

The location is ideal for family bonding activities. Upon our arrival, we encountered a challenge with our television which proved to be quite daunting especially with our young one. The receptionist explained that it was a general issue across the resort and a technician was dispatched to rectify the situation the following day. However, we were later informed that the problem was specific to our room and the technician was not informed of the situation beforehand.