Heritage Auckland

We absolutely loved our stay at the heritage auckland, only wish it had been longer. We've been fortunate to have traveled to many locations around the world but this was definitely a favourite our our entire family. Very reasonable price, big rooms. Only downside was valet parking but we opted to park at skycity instead

We booked this hotel for the family room and the pool/spa/gym as we went with our kids. They loved the rooftop pool especially and my husband used the gym. The parking is also valet parking and very reasonably priced for in Auckland. I didn't realise but the Heritage has two sides, the older side and the newer tower side. The family room that we booked was in the older side (I think they all are) and it wasn't heritage - it was just run down. Definitely not a 4* experience. There was also ZERO sound proofing and it was so so loud with road noise and people walking above us. We got no sleep for both nights we were there. Such a pity as if they had the money to re-do the hotel it could be absolutely amazing. The area around the hotel is also filled with rough people, there is an Auckland City Mission not far off and I believe a lot of the apartments around there are transitional housing. I understand this isn't the hotels fault and to be honest all of Downtown Auckland is like this - its a real pity. As you have to walk everywhere to eat it wouldn't be somewhere I would want to walk around if I was alone.

The 4 of us loved the Property! Our 2 kids loved it aswell. My daughter wants us to book it for her 10th birthday & My son wants to book it for fathers day lol Location is perfect! Its in the middle of everything you can think of! Parks not to far away,Food places just a 1 minute walk away, Waterfront is a walk away, transport everywhere. Our room was good wish we had a balcony though for fresh air into the room as i found the window abit dangerous when we pulled it up a tiny bit. Air conditiong was great after we figured it out. Housekeeping was done when we went for a swim. Reception was so good to us! My daugther had her first call to Reception and she was so excited about it lol She also asked for Robes to be sent up to our rooms hahaha. The staff were super nice! Very welcoming and made us feel comfortable being our first time clocking into a hotel. The valet parking was good! Loved how they moved our car very new to us lol anways cant wait to come back forsure! Ps: My daughter wrote a note for the Reception. Wonder if they got it lol.

Wasn’t able to use the shower on the holder as it was broken which was very disappointing for my young children :(

Very friendly and knowledgeable staff. Great rooms for our family. Busy street but quiet. Close to harbour and ferries. Parking and access via a car is not great

The staff at the Heritage were lovely, very helpful and accommodating. Especially Ping at the front desk. The pool was also great. Our family really enjoyed our stay.

The family suite was large but everything was very outdated. That didn't affect our stay and we had everything we needed.

It was okay but not memorable. The staff were very friendly and the location was good. No room service and no tooth brushes ,no disposable shaving set in bathroom amenities. The dishwasher was broken and there was no microwave. The room size was good but interior was average. The kids made good use of the indoor pool . The roof top pool looked to be nice too. I would only stay here again on discounted rates.

It was a great place to stay with the kids. Loved the pool and spa. Comfy and spacious

Everything was amazing good for kids aswell . I am so coming back with my family