Cordis, Auckland by Langham Hospitality Group

What a disappointment - 5 star hotel in Auckland with the pricing attached, really should not be rated so high. The check in - we booked via Hotels.com - arrived at 1.30pm - rooms not available (we'll email when they are) and family who booked direct - straight into their rooms. No portacot for the baby and never bought up to the room. Hotel commented they were 'not going to charge for the porta cot as a gift " apparently they are complimentary anyway? (if they arrive in the room) Roll out bed for a 7 year old - $90? Bowl of shoe string fries in the bar - $10 and half cold. With our booking via Hotels .com we were advised we would receive a bottle of wine per room - turns our it was a 375ml bottle that we had to ask for on departure. Mould all through the bathroom fittings - shower door did not open properly and this room was in the new tower. No towels in the spa / pool area Room key stopped working - the attendant mixed with 'the other room' so both rooms had to have new keys issued which meant going to find family to give new keys. Breakfast at 8 - no dress code - contrary to the advice given. People wearing jandals and hoodies. the food was luke warm at best. Kids running riot at the chocolate fountain - standing there eating ice creams and dipping in the fountain as they ate. No staff to move them on. Ordered coffee for the table - our order arrived 3 times? Would not hurry back - there are nicer venues in Auckland City.

Love staying here , our kids get treated with little gifts along the way . Will always choose this hotel over any .

It was school holidays and unfortunately children were being very noisy and disruptive in the spa area, not a relaxing experience but we love this hotel

This is an amazing hotel with fantastic facilities for the whole family. I especially enjoyed the 24 hour gym which really helped with my jet lag. My daughters loved the swimming pool and my husband the hot tub. The steam room and sauna was an excellent way to relax after my gym sessions. The staff were so brilliant though out our stay here, so helpful and nothing was to much trouble. You truly have an excellent team here.

Too many kids by pool , adult only area would be nice

We have stayed multiple times at the cordis, staff are lovely - the facilitates are immaculate and beautiful. Perfect for couples or families. Will be back again.

I did not like that the person at the front desk who checked us in, did not explain to us about the facilities etc. I overheard the person next to him, asking the guest who was checking in, if it's his first time at their hotel, and he showed him a piece of paper explained about the facilities, restaurants etc. My family and I had to find out ourselves if regular food was being served at the lobby restaurant, it looked more like a high tea place. We didnt' know that there was a free shuttle to downtown, thank you for the poster that we saw. The rooms were clean, hotel is quiet even though it's next to the a busy street, an easy walk to some restaurants. They give us unlimited bottled water. The water in the shower would suddenly get too hot, so better to turn in low.

The valet parking attendant yelled at me as I got out of my car to tend to my screaming baby, to the point where he apologised for speaking to me out of hand. The bath plug didn’t work so we couldn’t bath our baby and the phone also did not work in the room. Upon picking up our vehicle after paying $55 for valet parking we noted a large dent and scratch along the drivers door and after communicating it to them have still not heard back. Poor for a hotel that has such a good name.

We had booked for four but the room was only serviced andvprepared for two adults. They did not count our kids in their breakfast ,norcthey had anybtowels, cups and glasses , toothbrushes and stuff like that for them. Disappointed

Cordis hotel is a great place to stay with the family. We had breakfast option included which was great as they have a buffet breakfast with lots of options and stations (they make fresh omelettes). They have an hourly shuttle to downtown core (small 10 seater van). There isn’t parking available but they have valet service. There is a pool and spa but unfortunately we did not get to try it as the 3 nights we stayed it was closed for maintenance which was the only reason I gave it 4 stars for amenities as my kids were disappointed. The Chandelier lounge provides a-la-carts menu option for dinner and the food was excellent. Staff was also friendly and nice. Definitely will stay here next time in Auckland.