DoubleTree by Hilton Noumea Ilot Maitre Resort

This property was better than what we expected. We saw lots of turtles and tropical fish on our morning walk around the island. Staff were very friendly and a snorkling tour to near by island was the unforgettable experience for our family due to swimming restriction in Noumea Council. Also hiring canoe is the morning was amazing as we spotted lots of turtles. I highly recommend this hotel for families.

We had a great time, but it is clear that there ant enough staff to serve the guests needs and the conditions of the small after hour boat is not the best. There were not enough fresh salad on the buffet and the variety of salads wasn’t good at all. The rest of the food was okay. The queue for the grill was a bit slow as there was only one chef on the grill and it wasn’t enough at all. The staff is super friendly and they try to accommodate your needs. The water activities were not included for the guests which is a real shame, we pay premium price and everything else is on top. Only two bottles of 500ml of water was available at the room free of charge for the whole 5 days. No activities for the kids not even beach toys. No kids corner at all and lots of kids around. Luckily we had enough activities on us for our stay. The room was good, big enough for us and clean. The kids slept on the sofa bed, which is okay for kids not for adults. The relax area needs some upgrade to match the standards of the resort, as it looks like more a camping area the a resort kind of thing. Lots of people come to the resort for the day and they have access to the resort area as the guests. When we arrived it was already dark and we had to take the small boat to the resort and it was scary. No safety instructions, no information about our crossing from the skipper and it was scary. Pitch black, and we didn’t have any idea what was going on neither what were the sea conditions. So, be prepared

Lovely place to stay, lots of bad reviews about the buffet, we found it to be great bt just very expensive. The only issue I had was being charged extra for the kids without being told this would happen, tbf we used wotif to book so partly their issue but Hilton took no responsibility in the complete lack of visibility of the extra costs. We should have been made aware at the time of booking.

Getting there was seamless (navette from the airport to the port, water taxi to the islet) and once there staff were warm welcoming and friendly. Helps to speak French but not essential. Over-water bure are well appointed and with a few exceptions have uninterrupted views; there are two grades, the standard are a bit less private, but nonetheless enchanting. Food was plentiful and well presented, albeit not haute cuisine, perfectly acceptable. Wine list includes some very drinkable French wines. Didn’t use the pool as it was generally well populated with children which we were avoiding! Lovely stay overall but not your “cheap getaway”

Nice resort to stay at few days at. Boat ride across makes it feel lovely and remote. Beautiful island with lots of local fish to see. A lack of staff caused issues around speed of service at the bar and cleaning away tables which as the Seagulls were a menace (swooping and stealing food) made this worse. Food selection for kids was terrible unless you count chips every night. Snack bar was limited and didn’t change. Pool bar was closed which was disappointing… Pools were good and kept clean but awkward to access. Lovely staff who tried their best.