Pestana Amsterdam Riverside

Lovely hotel and very attentive staff not only to us but to our children. They really looked after us

This is a lovely hotel in a great location. Our room was very comfortable and spacious for 2 adults and 2 big kids. It was quiet and we all slept well after long days of sightseeing. The staff are very friendly and helpful. Breakfast was great.

Historical building. We had the junior suite overlooking the canal. Spacious clean and comfortable. Pillows were a disappointment. Also floor waant too clean. Otherwise sercixe excellent.

Beautiful property! The room was spectacular and perfect for a family of 4! We were so pleased with the location, it’s away from the highly populated areas, but easy to jump in a taxi and get to those areas in minutes. We didn’t get our VIP early check in and not sure if there was a room upgrade higher than ours, but I know they were booked. To make up for those things the staff brought over some goodies for the kids, coloring book, toys, it was a very nice touch. Having use of the spa and sauna was perfect after a cold rainy day out. We absolutely loved our stay and highly recommend this hotel!! Very pleased! Super great!

Hotel was very conveniently located near the residence of family living in Amsterdam so this was a major plus for us. Very nice loft room, A/C was adequate and room amenities were excellent. We only had 1 meal in the restaurant and it was excellent. Friendly and accommodating staff as well. No complaints whatsoever. Will definitely stay here on my next visit.

Very friendly staff, but not a 5 star hotel at all. Room was clean, except for the black fungi in the shower. There where broken curtains, tv cables hanging loose, a stain on the couch, holes in the bath tub (fixed with wall filler), a dented cheap bin, not enough coffee, creamer, tea, etc. for two people, an empty minibar ("I could use the minibar at the reception"). A very friendly, but messy, check in; which I got vouchers for. At first, at checkout, I couldn't use the vouchers on roomservice, only in person at the bar... The 20% discount as a vip member was never adjusted. The spa is small and very noisy. Especially in the afternoon when there where a lot of noisy kids, with no supervision. The kids are allowed until 19h, and not untill 18u (hotel website). Used towels are lying all over the place. There's no cold/ice water bucket/bath (except for a small shower) and no drinking water. There isn't a hot tub, jacuzzi, etc. The sauna is ok, although you feel like sitting in a shop window. The pool is fine, but in the area there's a lack of warmth and green. Absolutely not a relaxing atmosfere. Using roomservice wasn't a 5 star experience either: for €20 for 2 glasses of wine, I'm used of being offered options... apparently we've got the standard chardonnay. And ending the conversation in an annoyed way with: "is that all?!" is not the way you should talk to your guest. This hotel needs their processes and service strongly adjusted, until then very unrecommendable

Really beautiful hotel, we had a wonderful stay and the staff fixed the small issue we had with grace and generosity. Pool is great for kids, breakfasts are top notch and I hope we get to go back soon.