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Dreams Natura Resort & Spa - All Inclusive

4 star hotel
8.2/10 Very Good
(1289 verified Hotels.com guest reviews)
See verified family reviews (124)

About the hotel

Catch some rays at the beach or spend the day relaxing at Dreams Natura Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 9 restaurants.

Nearby attractions

Located in Puerto Morelos, Dreams Natura Resort & Spa - All Inclusive is on the beach. Cancun Country Club and Puerto Morelos Reef are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Costa Occidental de Isla Mujeres National Park and Playa Coral. Traveling with kids? Consider Xoximilco and Crococun Zoo.

Popular amenities

Family friendly

Access to nearby outdoor pool
Arcade/game room
Children's games
Children's pool
Children's toys
Free children's club
Free cribs/infant beds
Free rollaway/extra beds
Free supervised childcare
Free water park access
In-room child care (surcharge)
Laundry facilities
Lazy river
Outdoor pool
Playground
Snack bar/deli
Waterslide

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

7 bars/lounges, 1 swim-up bar and 1 poolside bar
9 restaurants and 1 coffee shop/cafe
Coffee/tea in common area(s)
Free daily reception
Room service available

Spa

8 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - swedish
Massage - thai
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - sports
Massage/treatment rooms
Outdoor treatment areas
Sauna
Spa open daily
Spa tub
Steam room

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk

Things to do

2 spa tubs
Access to nearby outdoor pool
Aerobics classes
Arcade/game room
Children's pool
Fitness center
Free water park access
Full-service spa
Kayaking
Lifeguards on site
Outdoor pool
Playground
Sauna
Shopping
Steam room
Wine tasting room
Yoga classes
Ziplining

Outdoor

Beachfront location
Garden
Lifeguards on site
Pool cabanas (surcharge)
Pool sun loungers
Pool umbrellas
Terrace

Conveniences

Atm/banking services
Ballroom
Banquet hall
Elevator
Gift shop/newsstand
Reception hall

More

Couples dining
Romance packages available
Smoke-free property

Nearest Airports

Airplane
Cancun International Airport
12 km from this hotel
Cozumel International Airport
48 km from this hotel
map

Reviews that mention...

Family Reviews

for Dreams Natura Resort & Spa - All Inclusive
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

124 reviews

Review data

5 star reviews

43%

4 star reviews

28%

3 star reviews

19%

2 star reviews

6%

1 star reviews

4%

We have selected a sample of reviews which reflect what families have said about Dreams Natura Resort & Spa - All Inclusive

Showing 1 - 10 of 124 reviews

Latest reviews (124)

N

Nancy

28 Apr 2024 - 2 May 2024
reviewed on expedia

5 out of 5 stars

Despite the property being small I really enjoyed the quality of the property.Nice restaurants with good food and good entertainment. Definitely would recommend the stay, especially with kids but still expect to fully enjoy in luxury without the stress. Daycare available Incase needing a few hours to yourself or maybe the whole day , staff seemed trustworthy and ensured the kids had a good time. I would def stay here again!
K

Karen

21 Apr 2024 - 27 Apr 2024
reviewed on expedia

5 out of 5 stars

The resort was beautiful. Not too big, easy to get around. The restaurants were amazing. The construction was unfortunate but not a big deal. Would love to go back with our while family
C

CHASE

20 Apr 2024 - 25 Apr 2024
reviewed on expedia

5 out of 5 stars

We had a great family vacation here. Multiple options for food to include a pretty good buffet overall. We saw a lot of complaints in other reviews about noise but honestly it wasnt bad. By 10pm everything seemed to pipe down, this is vacation so I think its pretty resonable to expect noise til then. The kids club was neat (this resort starts at 3 years old as well). Staff was extremely friendly and seemed to genuinely enjoy working and they worked hard. Overall great time and experience.
A

Austin

11 Apr 2024 - 20 Apr 2024
reviewed on expedia

4 out of 5 stars

Overall this would be a solid 7 out of 10, opportunity to be closer to an 8 if there was less construction shutting down main walkways (would have been fine if elevators didn’t keep going out of service). Also only one day of 9 we’re all 3 water slides actually working. Travelled with a group of 10 including 3 children (2 of which were picky eaters) and found that there wasn’t a lot of food they would eat, they ended up loving on yogurt and watermelon. Restaurants were great, highly recommend over the buffet which was at best a 5/10 and some days as low as a 2/10. It’s made up for by not needing reservations for the restaurants and all of them were 8/10. We had a swim up non preferred and despite other reviews saying it smelled bad on the mangrove side, we didn’t notice anything. Rooms were clean, service was great, I’d actually take a non preferred swim up again for the privacy. This resort should basically just market themselves as a Wedding resort with the amount of weddings each day. They didn’t really bother us but definitely can get loud with music till 11pm and then the 11pm-1am people that enjoyed themselves a lot walking to their rooms slamming doors, yelling or celebrating loudly. Again, didn’t really bother us but definitely woke up the kids a couple times. Overall I would go back with the family and controlled expectations but for an adults trip would choose another resort. 7/10 overall
T

Tricia

22 Apr 2024 - 26 Apr 2024
reviewed on expedia

5 out of 5 stars

Great customer service. Family friendly. Fun kids activities.
M

Monique

13 Apr 2024 - 18 Apr 2024
reviewed on travelocity

5 out of 5 stars

We had wonderful stay with our family of 4. It was easy to walk around and we felt safe.
L

Leslie

15 Apr 2024 - 22 Apr 2024
reviewed on expedia

4 out of 5 stars

I would’ve rated our stay as an excellent as everyone was fantastic however, the waterslides were not all operating. Out of our 7 day stay, we only had 1.5 days with the tube slide… then the following day the middle slide was down so we had 1 slide, then 2 for the remainder of our stay. The reason we chose this hotel was mainly for this amenity for our kids so it was very frustrating that we didn’t get to really have the full experience of them. As for the restaurants, the food was great- the Himitsu was our favorite. We also loved the coco cafe and our kids loved the grill by the pool! We loved that the resort was a smaller size and not insanely busy and packed. Service at the pool was great as well! Also, highly reco the jacuzzi on the balcony! Was very fun for the kids in the afternoon after a long day at the beach and pool!
N

Nina

17 Apr 2024 - 22 Apr 2024
reviewed on expedia

1 out of 5 stars

Hotel was terrible. Too noisy, too many kids. Swim up pool had barely any sun. Was the last one and close to all construction. Terrible experience
M

Michelle

12 Apr 2024 - 21 Apr 2024
reviewed on expedia

5 out of 5 stars

Beautiful property. Great for kids!
L

Lauren

14 Apr 2024 - 19 Apr 2024
reviewed on expedia

3 out of 5 stars

Dreams Natura was not what we hoped for. The entertainment during the day and in the evening was great and kid friendly. Our room was sufficient and cleaned regularly and overall the staff were friendly and attentive! During our 5 night stay there were 1-2 weddings daily which shut down part of the pools and grounds. The only notice was day of and it interfered with our vacation. The food was 2.5 out of 5 stars at the buffet and restaurants- though all of the servers were friendly and attentive. It was also not clear what was included in our preferred status that we paid for until our last day when we realized we had access to top shelf liquor at one bar at the resort. We would not return to Dreams Natura again.
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