The Fives Oceanfront - Puerto Morelos

We just got back after spending 7 days at The Fives Oceanfront myself, my husband and our three kids ages 10 and a 6 year old. The thing that really makes this hotel so special are the staff, George, Claudia, Erik, Elmir, Moises, Baldo, Maday, Ana, Luisa, Yael, and Hiberto all made our stay wonderful. Bring pesos for tipping, even if you do all inclusive. Just like visiting any other country that is the currency they use in Mexico. It costs a lot for the workers to have to exchange US dollars to pesos and the rate is terrible right now. We had a two bedroom with an ocean view and the rooms are beautiful, modern, and clean. We did the included breakfast which was good but the menu is very limited and never changes. Cocktails are also excellent. We went to the area restaurants for dinner and they were amazing. The location is wonderful, 14 minute walk into town and we always felt very safe. The cons are that outsiders can come get a day pass so you have to get up early to grab a chair by the pool or beach. This was more of an issue on the weekends, no issue during the week. While we loved the hotel we got roped into doing one of their presentations that was absolutely awful. It was supposed to be one hour in exchange for a free lunch.It ended up being 3 hours. It’s a timeshare scam, do not do the presentation. It is not worth it. We talked to several people trying to get out of it.

Wow where do we begin. This is our 2nd time coming to The Fives Oceanfront because we loved it so much and our 2nd time was even better than our first. Everything was wonderful, the beach, the pool, the food, our room, but none of this would be possible with the STAFF they’re the ones who make this resort AMAZING. To name a few of the people who took care of us Erick, Emir, George, Baldo, Carlos, Angel, Luisa, Moses/Moises!! We came with our 2 kids ages (4) & (9months) and they all were so caring and patient with us. Can’t wait to come back again.

The property was nice. We enjoyed how quiet and peaceful the area was. Its about a 15 minute walk to the town center, but there are taxi's readily available for $5 a trip if you dont want to walk. We did not do the all inclusive option, however, breakfast was still included at either restaurant.The breaksfast we had was good. Service at was slow, but the staff was friendly. We did not eat lunch or dinner at any of the restaurants on site. The 2 pools and the beach area were nice and kept clean, however, it was always a struggle to find seating, so I can only imagine the struggle during the busy season. We had the junior suite and it was spacious with a small kitchenette, couch, and king bed. The bathroom was nice, with him and hers sinks and a rainfall shower. The balcony was also nice. If you order room service, be aware that on top of the food charges, they do add a service/delivery fee, which was not mentioned on the room service menu or anywhere. Another thing we weren't a fan of was at checkout they ask you to do a survey before they let you check out, which actually turns out to be a google review. Overall, i would recommend the hotel & would stay again

We had a wonderful, relaxing stay at the Fives Oceanfront. The staff were all so friendly and helpful and made our stay very enjoyable. We had the one bedroom partial ocean view suite and it was perfect for traveling with toddlers as we could put them down in the bedroom and then still enjoy an evening to ourselves. There is also a microwave, fridge and blackout curtains - all pluses for traveling with babies. The only improvement we think could be made is to the food options that are available to kids. None of the three restaurants have a kids menu, however there are pizzas, burgers, tacos etc, so if you have great eaters you'll be fine but for those of us with picky eating toddlers it was a bit of a struggle to find options. Having said that the staff listened to us and were very accommodating in providing off menu items to keep the kids happy. We loved the chilled vibe from staff and guests and would love to go back some day.

Stunning entrance. Check in takes a bit to long, especially when baby is fussy after a day of travel. Food is very good. Had to request a crib twice before receiving. Plus is crib was provided and no charge for small kids. Property is experiencing an identity crisis between being an al a carte versus all inclusive resort. Nickel and dimming for several items that are typically included, when you are staying at an all inclusive resort. For example, some of their mixed drinks and all beach cabanas were excluded, as well as a room service surcharge for each order. My ocean view room had a seaweed dumpster in the center of my view. Placement could be better.

We liked the cleanliness, staff was friendly, and the small hotel vibe made it easy to find pool and beach chairs. Loved the close proximity to the square in Puerto Morelos. We walked into town square everyday. The menu was limited, but there are so many great restarauntes near by that it was not an issue. (can't even get chips and salsa there, i think the only tacos they had were fish or shrimp) Did not like the noise. We almost left after night 2. They had the speakers blaring at the pool/bar at 3 AM (no one was out there) husband had to go to the lobby cuz no one was answerng the desk phone. Also be advised it is pretty much a Reggae hotel. I like the music mixed in with other songs, but this is constant Reggae music. I'd vacation in Jaimaca if I wanted that. This hotel woud be more enjoyable if it was quieter at night and gave off a Spanish or Mexican vibe.....that is why we travel to Mexico. The photos show a kitchenette, but there are no kitchen supplies. (I did not try to request any, but I've never stayed at a hotel with a kitchenette that did NOT supply kitchen supplies as well.) I did not want to cook so it didn't bother me, but if a family wanted to, hopefully there are supplies available. Overall I enjoyed my vacation, but we won't choose this hotel again due to noise and we prefer a Mexican vibe and food. If you love late nights and loud music and a Jamaican feel you will love this hotel. We are just more into Mexican feel and not late night noise.