The Fives Downtown Hotel & Residences, Curio Collection by Hilton

THIS HOTEL IS A SCAM!!!! Nothing like the pictures, rooms are dirty, overpriced food, the staff communication sucks, they tell you 5 different things, I stayed here with my family my husband and 2 boys, one 7 years old and the other 10 months old, I wanted breakfast and they tell us we have to get room service at 11am we waited from 9am-11 to order, when we called they said kitchen was closed and that they didn’t have breakfast because they were only serving lunch, by then my kids were starving and crying because they staff have no idea what they’re saying, that wasn’t our first complaint, that night when I arrived to the hotel the room they gave me was DIRTY! Bedsheet DIRTY! Bathroom dirty, mirrors dirty, the couch where my son was supposed to sleep on DIRTY, I wish I can upload the pictures to aware people of where they’re staying!! This place is not safe at all. I am very confused of how this hotel have 8.8 excellent reviews when it’s definitely trash!! I stayed one night and they penalized me because I did early checkout by charging me for 2 nights. They didn’t have any empathy and didn’t seem to care about me or my kids being uncomfortable didn’t offer to resolve the problem and also gave a hard time checking me out by saying I may have to pay for the whole week even if I leave early.. Eduardo at front desk, tried to say that my husband was lying about the what it looked like bedbug bites. This was all in just ONE NIGHT! Just imagine staying here for 5 nights. NIGHTMARE!

This hotel is located at the core of the action in Playa del Carmen. Good service, from the valet parking and cleaning staff to the front desk and rooftop patio, everyone was super nice. The whole area is loud, but from our rooms it was fine and we slept well. Outside was another story at certain hours. Noise pollution in the city is high at times! We stayed at one of the suites. It was spacious, really nice and convenient since we were a family of 5 that needed two rooms. The full kitchen comes with nothing. I wished it came with utensils. It was too late when I learned you could rent stuff for a few hundreds. I recommend you ask the concierge. The nice thing about the hotel is that they leave you alone. Outside the hotel, be ready to be offered just about everything by local salespeople, multiple times a day.