Viento Suites Cancún

Why such flowery reviews confounds me. We were in one of the ground floor units (on the left). The Good: Not expensive, good A/C, central location with many food options in walking distance, relatively clean. The Bad: Very noisy due to the poorly constructed floor/ceiling assembly above us (we could hear the kids running about wildly, chairs or furniture being moved around over & over again and some kid's screams). We could also hear every flush of the toilet & the loud sound of water rushing through the pipes in the walls of the bedroom. Communication with the host was problematic; I received 10 (!) emails via the host (in Spanish AND English; that's a lot for a single night stay), one with an outdated/incorrect wifi password and others with confusing instructions such as the one claiming that payment wasn't possible via Expedia (it is; we actually selected the prepaid option for the room) & that payment needed to be made upon arrival in order to get the room (!?). There was no bug screen in the frame of the operable window. We were airing out the room due to an odor & several mosquitos were able to get in through the unscreened window. Really bad water stains everywhere in the kitchen and bath give an unclean vibe. The matress was stiff and not very comfortable & the pillows were lumpy. Less important yet worth noting: the viewing instructions posted in the suite didn't match the equipment & only 2 channels worked (on both TV's)

We had a wonderful stay at Viento suits. The staff is super friendly and polite. Everything was very clean and equipped. We have already recommended Viento suits to our friends and family.