Grand Fiesta Americana Chapultepec

We had a good view of the castle, which is nice. However, two problems bothered us. First of all, the soundproofing was not good, we could clearly hear the family living next to us. Secondly, there is something really confusing about the breakfast. When we checked in, we were told that breakfast was included, no check-in proof or information sheet was provided to us. We have 3 people and no one mentioned that the breakfast was only included for ONE person! We figured this out only after we had our breakfast. Had it not been included, we would not have our breakfast here! Then we asked the front desk staff, and he kept saying that we needed to pay even if we were not told that only one breakfast was included, and no supervisor was available although it was already 9 am! The communication was far away from smooth. Although the bill was exempted in the end due to their previous mistake, we spent much more time and were not able to talk to any supervisor.

I had a somewhat vexed experience at the Grand Fiesta Americana Chapultepec. The room was lovely overseeing the park, but the guest next door had a screaming child, so I called the front desk requesting if I could change rooms as I didn't want to be bothered by the crying child (it had been an hour and the child would not tire). They accommodated me and moved me from my original room on the 12th floor to a room on the 16th floor. This one had views of the city. The room was a bit smaller. I turned the AC to 18 degrees Celsius and saw it read 21 degrees. For the next forty-eight hours, the room would not get any cooler. It would release cooler air but never get cold. I even called the front desk to send someone to look at it, and the technician kept trying to convince me it was working just fine, and I just had to wait. It never cooled down. The most egregious issue was that the 16th floor was directly below their party space on the above floor. On the Friday and Saturday night, loud music would play at around nine PM, causing the room to vibrate. On Friday, it ended at around 2 am. On Saturday, while battling a cold and running a fever, I had to call the front desk and ask to sleep somewhere else because there was a wedding happening above. The entire room was shaking. Why place people directly below a party space? Makes no sense. These were just lousy judgment calls on their end that made the stay uncomfortable from the onset until I checked out.

Fabulous hotel! Felt safe, modern and clean. ALL Staff was so friendly and welcoming. Great location if you want to walk to the castle/park area! We were able to even walk to see the Angel of independence statue also. Overall, highly recommend! The beds were on the stiff side but sheets were very comfy! We had a junior suite with access to the free snack/drinks (def recommend if you have little ones! Very convenient!

The property is situate directly across from the Chapultepec Park and Castle. Stunning morning views! The staff were responsive and attended to all our needs in a timely fashion. My family enjoyed our stay in Mexico City and are already looking forward to our next visit.

Our family enjoyed the location of the hotel which gave us direct access to Chapultepec Park, and we were able to walk to Condesa, Roma Norte, and Polanco in less than 30 minutes. The room was clean in most spots, except under some of the furniture where we found an old coloring book. The breakfast was great for kids and service went above our expectations.

Great place to stay, beautiful views, but the best part was the excellent staff. I needed a little more assistance than usual on this trip, and the staff was so exceptionally nice and helpful. All the staff from the bellman to the concierge went above and beyond and treated me as family.