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Camino Real Polanco Mexico

4 star hotel
Kids stay free
Connecting rooms
9.4/10 Exceptional
(2308 verified Hotels.com guest reviews)
See verified family reviews (6)

generated by AI based on family reviews

Overview

The Camino Real Polanco in Mexico is a fantastic option for families, offering spacious rooms and a beautiful setting. Guests consistently praise the hotel's excellent location, near shops, restaurants and parks, as well as the attentive staff. Many reviewers highlighted the delicious VIP breakfast. While some past guests experienced issues with room upgrades and discrepancies with bookings, the overall impression is one of a luxurious and comfortable stay.

Guest highlights

The spacious and comfortable rooms
The delicious VIP breakfast on the 5th floor
The beautiful gardens and overall impressive hotel design
The excellent location near shops, restaurants and parks

About the hotel

Along with an outdoor pool, this smoke-free hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, 2 coffee shops/cafes, and a conference center are onsite.

Nearby attractions

Camino Real Polanco Mexico is located in Reforma, a neighborhood in Mexico City, and is near a metro station. Museo de Arte Moderno and Tamayo Museum of Contemporary Art are cultural highlights, while Castillo de Chapultepec is a notable landmark. Traveling with kids? Make time for Parque Zoologico de Chapultepec, or check out an event or a game at Auditorio Nacional.

Popular amenities

Family friendly

Babysitting (surcharge)
Free cribs/infant beds
In-room child care (surcharge)
Laundry facilities
Outdoor pool

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi
Free in-room wifi has a 3-device limit
Wifi in public areas is free with a 3-device limit

Food and drink

1 bar
1 restaurant and 2 coffee shops
24-hour room service
Buffet breakfast available for a fee daily 6 am–11:30 am: mxn 424 for adults and mxn 225 for children

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Porter/bellhop
Wedding services

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Well-lit path to entrance
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk

Things to do

Fitness center
Outdoor pool
Shopping

Outdoor

Garden
Pool sun loungers
Pool umbrellas
Terrace

Conveniences

Atm/banking services
Ballroom
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

More

Smoke-free property

Nearest Airport

Airplane
Benito Juarez International Airport
11 km from this hotel
map

Reviews that mention...

Family Reviews

for Camino Real Polanco Mexico
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

6 reviews

Review data

5 star reviews

67%

4 star reviews

17%

3 star reviews

17%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Camino Real Polanco Mexico

Latest reviews (6)

E

Estefany

22 Apr 2024 - 24 Apr 2024
reviewed on expedia

5 out of 5 stars

The experience was absolutely amazing. Camino Real Polanco is a great option to stay if you are going with family, business trip. I will definitely be back.
E

Eileen

17 Feb 2024 - 20 Feb 2024
reviewed on expedia

5 out of 5 stars

Great hotel for our family. Excellent location.
R

Renee

4 Dec 2023 - 11 Dec 2023
reviewed on expedia

4 out of 5 stars

The services were excellent! We loved the VIP delicious breakfast on the 5th floor!! Our room was large and accommodating. If I were to suggest anything it would be a possible upgrade to the junior suite…it looked a bit tired and needed more lighting. Otherwise I would go there again.
C

Cecilia

15 Jul 2023 - 16 Jul 2023
reviewed on hcom

5 out of 5 stars

This Hotel is a piece of art! The gardens are beautiful, the restaurants and even the hallways are amazing. Our room was very comfortable and spacious, the bathroom perfectly clean. The location is very good as well, near shops, restaurants, parks and close to Downtown. The staff was great, they gave us an upgrade on the room and free parking. I would recommend this place to friends and family.
e

ernesto

15 Jul 2022 - 20 Jul 2022
reviewed on travelocity

3 out of 5 stars

The hotel is in a nice location and looks very nice. However I booked a master suite but I was given a junior suite. The hotel employee was hesitant to switch my room only after I a complain with the shift manage he told me all the master suites were taken and they will do the switch the following day. If I book the room in advance thru expedia how come is taken. Worst part is that they want me to believe the Junior suite was the master suite, only after I showed them the expedia pictures to the manager he agreed to seitch rooms the next day. Also, I booked a second room with two full size beds. The shower know was all lose and broken in this room. I would expect better quality assurance in this place for that price. Finally the expedia total for the booking was around $1550 for the five nights. However, the hotel charged me $1620 after all the mess they did.
N

Nancy

13 Apr 2022 - 16 Apr 2022
reviewed on travelocity

5 out of 5 stars

A safe place for family environment, staff very atrentive, near to shops and convenient stores. A safe area to walk at midnight for a craving. Excellent hotel, going back my next trip to Mexico city.
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