City Centro Ciudad de México

Property is very nice and safe. The only thing I can complain about was, my bathroom door was see through. Which was a problem since we were sharing a room. Other than that my family fault safe and we enjoyed our stay.

When I arrived I was informed that I EXPEDIA had lost my reservation and that I would have to find accommodation somewhere else and that if I wanted to stay there, that I could return THREE days later when rooms would be available. My family and I had to to quickly find our own rooms and pay an additional $1600 dollars. I am very frustrated and disappointed in addition to having to pay an additional $1600 for something that I already paid for.

It was attractive that it was built in an old building. We had 6 family members traveling to Mexico City for a nice vacation TOGETHER. We booked four rooms so we could be together. When we arrived at the property, we were told they were overbooked and 3 of us had our two rooms (my family) but 3 of us did not (my sister n law’s family). It took an inordinately long amount of time for the front desk to rectify this situation. There was no sense of urgency or even a sense that they were sorry this was happening to us. They did find another hotel for the three of us that were displaced. So we were all split up. It was a very stressful first night on our arrival in Mexico City. My family of 3 had two separate rooms at the city center Marriott hotel. At night the hallways are extremely dark. Too dark, that it feels unsafe and a little creepy to walk to your room in the dark. Friday night some very very strange and suspicious happened. We had just gotten to sleep and we had a persistent knock at our door. The front desk person said their systems notified them that our hot water wasn’t working, which was not true. Then a man & woman from front desk knocked on my 33 year old daughter’s door. She was afraid to open it at 1030 at night especially with the dark hallways. The two people then tried to unlock her door and she was terrified, ran to the door to block them from coming in. They said that their systems notified them that her room was too hot. Which was definitely not true. so

My family really enjoyed our stay here. We were in CDMX for 5 nights. The hotel was nice, safe, quiet, and the staff was very kind and helpful. Within walking distance to Zocalo and lots of restaurants. Overall we enjoyed it.

Modern, chic hotel in central Mexico City. Ideal for the central attractions. Comfortable and clean. Friendly staff who accommodated for our infant too.

Thank you for having my family and I. We had a lovely stay!

Thank you for having my family and I as guests! The staff were so kind and helpful, you have an excellent team!

Great hotel, all the staff was super friendly. Only thing I didn’t like was the restroom a little uncomfortable if your with family and friends.

I was unable to stay, even though I made my reservation over a month in advance. They overbooked my room, and lost my friends reservation as well. The two reservations that we made were “lost in the system”. Do we made accommodations at the Hilton. It was a terrible experience and ruined our trip to Mexico City for our friends wedding. For this reason, I am not suggesting my friends and family to use hotels.com or to ever travel to Mexico City again. We were distressed because then we had to walk late at night to the Hilton with our belongings - and then we were followed by a homeless man. We felt completely unsafe, and were completely distressed.

My experience with this hotel was terrible! I had message the hotel prior to my trip that I was going to have a late arrival and I gave them authorization to charge my first night. I had reserve 3 rooms as we were a big group, when I arrive to the hotel at 2am in the morning they told me that my rooms have been canceled and I was left with no rooms and with my children. They had sold my rooms and charge me for one of them, very unprofessional staff.