Hotel De Mendoza

Third time staying I this hotel and first time with a bad experience. I always travel with family and it was terrible that they couldn’t accommodate us in the floor. I didn’t know that they key room only gives you access to the floor you are staying; so you can imagine all the inconveniences that we went through.

The dining room food was better than area restaurants, reasonable price and quiet. Every restaurant, had loud music, traditional often, but not peaceful. The hotel restaurant was quiet. Only sound was talking, by friends and families.

Rented 4 rooms for a family stop over on our way to Tepic. All were clean and neat. The staff is very polite and accommodating. Central to shopping & site seeing. It is literally next to the Plaza/Cathedral. I would stay again and recommend.

LIKE: GREAT central location. Super friendly staff. DISLIKE: The property needs a major remodel. The carpets should have been changed 20 years ago. The shower has no handrails nor non-skid flooring. The only working area for luggage is the bed. The a/c only has two temperatures—on or off. The orange blankets are all “pilled-up.” It seems the property owners are not investing in the hotel because they are going to sell it as-is. They are just keeping all the cash-flow and not reinvesting. Short walk to businesses. Very safe. Cops everywhere because of the cathedral & 7 government buildings. Stay at the Double Tree or the Holiday Inn. These are just as convenient and are immediately surrounded by businesses and banks. Excursion buses behind the cathedral. Enjoy.

My family had a wonderful stay. The staff treated us very well and we had a fun time.

Well located, beautiful property, many place at walking distance. We booked a junior suite but they gave us a regular room. They found the problem after we were installed in the room. We decided not to change because we arrived passed midnight and we were too tired

Pros: Great location, walking distance to many tourist attractions. Spacious room. Baggage personal were friendly and helpful. Cons: Outdated room A/C not working. Limited electrical outlets. No working WiFi. Tricky to drive into hotel, due to one way streets and road closures. Room wasn’t throughly clean. Reception wasn’t too friendly or helpful. Beds were very stiff, not comfortable. I would not recommend this hotel to family or friends. In my opinion the reviews on expedia for this hotel are deceiving.

The hotel is located In downtown Guadalajara and is right next to a beautiful church and also the basilica. Great location if you want to see the historical Guadalajara. The staff and service are amazing, it’s almost as if you are staying with family.