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Julie
10 Aug 2024 - 11 Aug 2024
reviewed on hcom
5 out of 5 stars
We stay here very often and recommend our family stay here always when they visit and we have a big family! However this stay we came for 1 night to de-stress from work and enjoy the pool to find it cloudy and very murky! We were very disappointed. My husband went to reception to report this. The following morning it was worse. Overall this really ruined our stay. I understand sun creams etc can affect this but owning pools this should have been rectified in the evening so next day clear. I could not even see all my legs!
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Christina
29 Jun 2024 - 9 Jul 2024
reviewed on hcom
4 out of 5 stars
Good location and nice pool area, we got sun beds no problem every day. Breakfast was very good. Nice modern large hotel rooms, although balcony is small. Our air con was not working properly and they told us someone would be up to fix it but they never arrived, the second day they told us maintenance wasn’t in and then the third day they did move us rooms and the aircon was perfect in the new room. This did put a dampener on the start of the holiday as we had an 8 month old baby and was very hot. Staff in restaurant/pool bar and room service are very friendly but I found reception staff to be very robotic. I would recommend and stay again. Parking is very narrow under the hotel but there was street parking available.
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Nicola
3 Apr 2024 - 7 Apr 2024
reviewed on expedia
5 out of 5 stars
Wonderful stay with lovely staff, very family friendly, great breakfast buffet. Just watch out for the car park, only very small cars can fit down the ramp easily. Other than that, great!
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Janine
6 Mar 2024 - 8 Mar 2024
reviewed on hcom
4 out of 5 stars
Check in staff were very welcoming on arrival. Hotel rooms were wonderful, very spacious and comfortable. We had a junior suite with city view but the noise from the road meant we didn’t really use our balcony although furniture on there was comfortable. Lovely pool downstairs in the garden and a lovely rooftop pool for adults. Unfortunately the bars on the roof and downstairs were both closed for our stay which we were disappointed about. There was a bar across the road called the 120 that was advertised and part of the hotel but we didn’t go in.
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Christina
27 Dec 2023 - 30 Dec 2023
reviewed on expedia
1 out of 5 stars
Allocated 7th floor, unsafe with young kids then moved to larger room smelling if smoke, finally 3rd room smelt musty/old. Bathroom door was wooden cupboard door. 2-3* hotel and very disappointing. Expedia were helpful to try resolve room issues. Pool was tiny and too hot, family couldn’t wait to leave
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Caroline
14 Oct 2023 - 19 Oct 2023
reviewed on expedia
4 out of 5 stars
The hotel is beautifully appointed, especially the family pool, indoor pool and spa area. However, be very careful not to book an interior room. Our room was inward facing directly over the reception area, guest lounge and cocktail bar (thankfully closed out of season). The noise of voices was amplified due to the inner courtyard design of the hotel which created an echo chamber effect. Unfortunately we could not get to sleep before 3am on any night of our stay. This did severely impact our stay, which was booked for the purpose of rest and recuperation. The hotel should make very clear that interior rooms might be affected by nighttime noise so that customers can make an informed choice as to whether to book or not.
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Denisa
Invalid Date - Invalid Date
reviewed on expedia
4 out of 5 stars
We had a junior suite, so we had the best view, although the balcony was quite small and there was no outside lamp, so we had to bring the inside lamp outside to have some kind of light in the evening. Breakfast was good, all you need there. The towels were already ripped and heavily used - this should not happen in a 4* hotel. Also, we were quite disappointed with the staff at the reception. we were disguised into thinking parking is available at the property - we even asked for a reservation. not once did someone mention that the garage is only for small cars (lenght less than 2m), when we asked what to do with our car now, they told us to go park to the church. i asked how to get there, answer? just go to the church, the big church over there. Okay thanks! Also when we asked about nearby beaches and the actual swimming situation, the reception guy laughed us off, how should he know? If I tell him how the wind is blowing then he can tell me if it is safe. Well excuse me for thinking you are capable just like any other hotel to inform your guests about main attractions nearby.
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Diane
5 Sept 2023 - 7 Sept 2023
reviewed on hcom
5 out of 5 stars
We booked a junior suite as a great and were not disappointed. Lovely room and balcony
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Reuben
1 Sept 2023 - 3 Sept 2023
reviewed on hcom
5 out of 5 stars
Our first stay in this Hotel and we loved it!
Positives:
- Breakfast is great with plenty of choices to suit everyone.
- Thai restaurant on the roof of the hotel has very good food with breathtaking viewsall the way to Comino
- Rooftop pool (adults only), Ground floor pool with multi-level waterfall, Indoor pool & Jacuzzi, & just 15min walk to the beach so you can swim whatever the weather.
- Very nice cocktails served at the pool bar.
- Staff are very friendly and helpful.
- Room was very spacious (we stayed in a family suite) with a massive balcony on the 8th floor.
- Reasonable room prices for what you get.
Negatives:
- Roof top pool is only for 16 year olds and above so I was not allowed to swim up there with the kids.
- Ground floor pool (allows kids) but it was quite cold as it is partially shaded by the hotel.
- Underground garage has a very tight swirly entrance
- Prices for cocktails are on the pricy side but very tasty.
Summary:
All in all our stay was fantastic. Yes we did have an incident on our final day with one of my kids falling in between the pools & cutting her leg needing stitches at the local hospital, staff were very kind and gave us a very late checkout so that she could keep her leg up in the room.
One suggestion, Since the ground floor pool is kids friendly, something needs to be in place to deter the children from trying to climb between the levels of the pool to avoid any future accidents. It could have been much worse if she hit hear head.
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Deborah
1 Aug 2023 - 6 Aug 2023
reviewed on expedia
2 out of 5 stars
Hotel is clean, room nice and beds comfy. However we had a room above a restaurant and chairs scraping could be heard at all times and when we complained about the noise the answer was just ‘it’s not ours’. Our room overlooked a very busy road which was also very loud. Hence our sleep was not good.
The rooftop pool and service are lovely for adults but no kids allowed. The garden pool only gets the sun for part of the day and the pool is very deep making it very difficult for kids to play in as they have to tread water the whole time. All in all an unpleasant stay and ruined our holiday and we won’t be returning.