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DoubleTree Resort by Hilton Hotel Penang

5 star hotel
Connecting rooms
8.4/10 Very Good
(780 verified Hotels.com guest reviews)
See verified family reviews (14)

generated by AI based on family reviews

Overview

Families will love the DoubleTree Resort by Hilton Hotel Penang for its spacious family suites, boasting separate living and dining areas, perfect for families of five. The resort also offers a superb breakfast buffet with a wide variety of options. While the main pool may be busy, there's a dedicated children's pool and playground, ensuring fun for all ages. The resort's location offers stunning ocean views, ideal for relaxing family getaways. However, please note that the resort is located away from shopping areas and may require transport to reach them.

Guest highlights

Spacious family suites with separate living and dining areas, ideal for larger families.
The extensive and high-quality breakfast buffet.
The dedicated children's pool and playground area.
Breathtaking ocean views from the rooms and terrace.

About the hotel

At DoubleTree Resort by Hilton Hotel Penang, spend the day on the nearby beach or relax by one of the hotel's 2 outdoor swimming pools.

Nearby attractions

Located near the beach, DoubleTree Resort by Hilton Hotel Penang is in Tanjung Bungah, a neighborhood in George Town. KOMTAR and Kek Lok Si Temple are notable landmarks, and travelers looking to shop may want to visit Gurney Plaza and Gurney Drive. Traveling with kids? Consider PKSA Penang Water Sports Centre, or check out an event or a game at City Stadium.

Popular amenities

Family friendly

2 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised childcare
Grocery/convenience store
Laundry facilities
Playground
Refrigerator
Snack bar/deli
Sofa bed
Soundproofed rooms

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi

Food and drink

1 poolside bar and 1 bar
1 restaurant and 1 coffee shop/cafe
24-hour room service
Buffet breakfast available for a fee daily: myr 58 per person

Spa

Facials
Manicures and pedicures
Massage - deep-tissue

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Accessibility

Accessible bathroom (select rooms)
Grab bar near toilet
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Low-height counter and sink
Raised toilet seat
Roll-in shower (select rooms)
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-width doorways

Things to do

2 outdoor pools
Children's pool
Fitness center
Golfing
Playground
Spa services
Tennis

Outdoor

Free pool cabanas
Garden
Pool sun loungers
Pool umbrellas
Terrace

Conveniences

Elevator
Front-desk safe
Gift shop/newsstand
Grocery/convenience store

More

Designated smoking areas
Renovated entire property - january 2018

Nearest Airport

Airplane
Penang International Airport
20 km from this hotel
map

Reviews that mention...

Family Reviews

for DoubleTree Resort by Hilton Hotel Penang
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

14 reviews

Review data

5 star reviews

57%

4 star reviews

21%

3 star reviews

7%

2 star reviews

7%

1 star reviews

7%

We have selected a sample of reviews which reflect what families have said about DoubleTree Resort by Hilton Hotel Penang

Showing 1 - 10 of 14 reviews

Latest reviews (14)

J

Joe

6 Sept 2024 - 10 Sept 2024
reviewed on hcom

1 out of 5 stars

When we arrived the entrance hall looked very impressive but unfortunately that’s where it stops! The room is dated and has chipped paint mold and marks everywhere especially in the bathroom and headboard of bed. We then went down to the pool and the pool is not very pleasant, there is building work next door so there is a black tarp blocking it and they are doing maintenance to there bridge to the beach so you can hear that constantly! The pool was dirty and the bean bags and cushioned chairs are damp through stained and old! The kids pool (which is what initially drew us in) has sand on the bottom of it which I don’t understand why and when my daughter went down the slides she hurt her bottom as a result! Though admittedly it didn’t stop her from playing it did put her off wanting to stay for a long time! In fact on our last day we went to a different hotel for a day pass to use there facilities as we really didn’t want to use the double tree facilities. The one redeeming factor for the hotel was the breakfast which was very pleasant and varied if a little cold. Other issues we had was the extreme prices at the bar. 4 drinks for 166RM was extreme for the area. Additionally we asked them to get us a taxi and were quoted 60RM which we declined as the grab app was showing 23RM! And took only 5 mins to arrive Also our lights stopped working completely, there was quality issues with grouting in the bathroom and the air conditioning stopped workin also. Very disappointing!
B

Benjamin

11 Jun 2024 - 14 Jun 2024
reviewed on hcom

5 out of 5 stars

The staff and service were excellent. The family suite was the first time we ever got such a room. Perfect for our family of 5. Although 2 of our kids had to share a bed it was big enough for them! Definitely enough space for an extra bed if we had wanted to order it. The room was super spacious. With a large living n dining area. Only 4 dining chairs but with a roller office chair, we could sit down as a family to meals. We were there to chill and it was a real relaxing time. We got ocean view so sunsets were amazing.
S

Sangchul

28 Jan 2024 - 31 Jan 2024
reviewed on expedia

5 out of 5 stars

Very nice family resort with ocean view. Good breakfast, facility overall. Room and bedding was very comfortable. Only one thing is it's little far from the main shopping mall. Other than that, it's a recommendable resort hotel for a few days relaxation.
J

Ja'afar

26 May 2023 - 30 May 2023
reviewed on expedia

4 out of 5 stars

Had a pleasant stay at Doubletree Resort. Stayed at their spacious family room and they had a good buffet variety at breakfast. The resort is however, quite far from the airport (we took about 50mins to reach the resort due to traffic) and it can take around 20-30mins to get to Georgetown as well depending on traffic conditions. Apart from that, the resort offers a relaxing getaway from the city buzz.
A

Aiwyne

7 Apr 2023 - 9 Apr 2023
reviewed on expedia

5 out of 5 stars

For a weekend stay, coming with a big family, it was just right. Breakfast is the best feature with plenty of choices which was good quality. The beach and sea across the bridge are not the cleanest and not recommended for swimming, unfortunately. Nice pool and ambience overall.
R

Robert

23 Nov 2022 - 27 Nov 2022
reviewed on hcom

5 out of 5 stars

Room 25 on the 10th floor (1025). Large terrace with spectacular views of the ocean. Room was a good size with separate lounge area. Breakfast buffet was awesome, loads of choices but very busy. We were there over a long weekend. Staff were super friendly and helpful when needed. Location was very isolated and required transport to get to any shops. Big hotel with lots of families and small children. Very child friendly with separate swimming pool and play area however the main pool was also used by the children. Not the quiet getaway we were hoping for unless we were in our room - which with such a big terrace and amazing views we didn't mind doing. Tip - download Grab app, for transport. Like uber but you pay the driver direct at the end of the trip- the set amount that is given by the app at time of booking. We don't understand some of the bad reviews we read prior to attending. The even approached us during one breakfast asking for feedback on our stay and appeared genuinely interested in our views. Food and beverage prices in the hotel were also reasonable, including room service with no hidden taxes and fees.
L

Lau

7 Aug 2022 - 8 Aug 2022
reviewed on hcom

4 out of 5 stars

Unable to used kid zone due to age restriction.
T

Tan Chong

14 Jun 2022 - 18 Jun 2022
reviewed on wotif

5 out of 5 stars

Nice hotel by the beach, easily accessible by public transport and great for families with kids.
N

Nadia

22 May 2022 - 25 May 2022
reviewed on wotif

5 out of 5 stars

Lovely hotel for a family vacation. My daughter enjoyed the kids pool/playground and the kid’s breakfast area with computing materials. The family room was also a good deal and spacious. Highly recommend!
F

Farida

8 Aug 2020 - 9 Aug 2020
reviewed on hcom

3 out of 5 stars

We stayed at the 2 bedroom suite. The check-in was ok. Counter staff not very efficient though . She was going to charge for the child breakfast which was already paid for. The room was nice and spacious with good view. However it was facing the evening sun. The aircon was not cold. The whole night was warm. The shower at the masterbedroom was clogged. I asked for towel to be replaced after shower at 6.30pm and they said I just checked in so they will only give towels the next day! Housekeeping however came to deliver towels in the next few minutes but gave beach/ pool towels that did not smell good. The concierge and bell boys were very helpful. Breakfast was good. Our intention of extending to stay another day did not materialize .
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