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Shangri-La Golden Sands, Penang

4 star hotel
Kids stay free
8.2/10 Very Good
(1002 verified Hotels.com guest reviews)
See verified family reviews (26)

generated by AI based on family reviews

Overview

Shangri-La Golden Sands, Penang is a fantastic family-friendly resort. Families will love the multiple swimming pools, including waterslides, and the beautiful gardens. The resort also offers a wide variety of watersports. Guests consistently praise the friendly staff and delicious food, with many recommending the on-site Sigis bar and restaurant. The resort's location is also convenient, with easy access to local markets and attractions.

Guest highlights

The multiple swimming pools and waterslides
Watersports available on-site
The friendly and helpful staff
Delicious food and drinks at the resort and nearby restaurants
Easy access to local markets and attractions

About the hotel

Spend the day playing on the beach, relaxing by one of Shangri-La Golden Sands, Penang's 2 outdoor swimming pools, or practicing your swing at the onsite golf course.

Nearby attractions

Located in George Town, Shangri-La Golden Sands, Penang is in the suburbs and on the beach. The area's natural beauty can be seen at Ferringgi Beach and Tropical Spice Garden, while ESCAPE Adventureplay and Entopia by Penang Butterfly Farm are popular area attractions. Traveling with kids? Consider Tropical Fruit Farm, or check out an event or a game at City Stadium. Take an opportunity to explore the area for water adventures such as boat tours.

Popular amenities

Family friendly

2 outdoor pools
Access to nearby outdoor pool
Babysitting (surcharge)
Children's pool
Free children's club
Free cribs/infant beds
Free supervised childcare
Free water park access
Grocery/convenience store
In-room child care (surcharge)
Laundry facilities
Mini golf
Playground
Rollaway/extra beds (surcharge)
Snack bar/deli
Waterslide

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi and wired internet

Food and drink

1 beach bar, 1 poolside bar and 1 bar
1 restaurant
24-hour room service
Continental breakfast available for a fee daily 9:00 am–1:00 pm: myr 64 per person

Spa

Massage - on the beach

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Golf lessons
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tennis lessons
Tour/ticket assistance
Turndown service
Wedding services

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

2 outdoor pools
2 outdoor tennis courts
9 holes of golf
Access to nearby health club
Access to nearby outdoor pool
Beach volleyball
Children's pool
Ecotours
Fitness center
Free water park access
Lifeguards on site
Mini golf
Playground
Shopping
Tennis

Outdoor

Beachfront location
Garden
Lifeguards on site
Picnic area
Pool sun loungers
Pool umbrellas

Conveniences

Ballroom
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Grocery/convenience store
Library

More

Designated smoking areas (fines apply)
Tv in lobby

Nearest Airport

Airplane
Penang International Airport
20 km from this hotel
map

Reviews that mention...

Family Reviews

for Shangri-La Golden Sands, Penang
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

26 reviews

Review data

5 star reviews

46%

4 star reviews

27%

3 star reviews

12%

2 star reviews

12%

1 star reviews

4%

We have selected a sample of reviews which reflect what families have said about Shangri-La Golden Sands, Penang

Showing 1 - 10 of 26 reviews

Latest reviews (26)

P

Patricia

3 Jul 2024 - 5 Jul 2024
reviewed on hcom

1 out of 5 stars

I booked a room thinking that I would have breakfast provided as I paid 100ringgit more than the hotel’s quote for the same room type. But I was told that breakfast was not included on checking in. Secondly, though I am a regular user of hotels.com, I was made to wait for hours from 11.am to 2pm to get our rooms. My family was split between two floors. Very disappointed.
M

Matthew

18 May 2024 - 23 May 2024
reviewed on expedia

5 out of 5 stars

Amazing hotel with the friendliest staff. So beautiful, lots of things to do on the resort itself. We enjoyed massages, parasailing, and swimming. Also great if you have kids and babies, our wee one loved it. We woke up to monkeys on our balcony and that was such a fun experience. You can also enjoy the harmless monitor lizards roaming around the resort. Lastly, the food and service is incredibly cheap and great quality. Highly recommend the Sigis bar and restaurant on the property. Will definitely come back.
C

Carlie Naomi

19 Mar 2024 - 26 Mar 2024
reviewed on expedia

5 out of 5 stars

We really enjoyed our stay here. We upgraded to an Executive seaview room and we are glad we did. A great view of the sea and the pool. Breakfasts were good. We loved the pools and the resident lizards. An amazing place for families with young kids with the waterslides on the property. Its also a short walk to the longbeach hawker market and the BoraBora bar! Overall we loved this place. Just a note, we travelled during Ramadan and think it did affect how much was open, esp during the day.
K

Kristine

22 Feb 2024 - 26 Feb 2024
reviewed on hcom

5 out of 5 stars

A wonderful place to stay, and very child freindly!
N

Navaid

24 Feb 2024 - 3 Mar 2024
reviewed on expedia

5 out of 5 stars

My wife and I had an exceptional stay at the Golden Sands Resort in Penang. This resort is a paradise for water enthusiasts, offering an extensive array of swimming facilities and watersports activities, which you can even negotiate to fit your budget. The dining options available within a short 5 to 10-minute walk are incredibly diverse, catering to a wide range of palates with Indian, Malay, Thai, and Arab/Turkish cuisines. The housekeeping staff deserves special mention for their impeccable service, ensuring our room was always clean and inviting. The breakfast buffet was a daily highlight, offering a varied selection from continental dishes to local specialties, providing a taste of Penang's rich culinary heritage. I wholeheartedly recommend the Golden Sands Resort to anyone looking to immerse themselves in the beauty and culture of Penang. Attractions such as the Entopia Butterfly Park and Escape Theme Park are conveniently close, enhancing our experience. Moreover, the availability of Grab (the local equivalent of Uber) made exploring Penang, including the historical Georgetown, both easy and enjoyable. This stay has left a lasting impression on us, making it a holiday we will always cherish. Although I do not have any children at the moment, it is a very child-friendly resort. I will certainly bring my children here in the future when I have some.
M

Muhamed

8 Jan 2024 - 11 Jan 2024
reviewed on expedia

4 out of 5 stars

The soundproofing in the room is in need of improvement. We were situated in a lower floor just above an area heavy with staff movements and the noise from there was quite inconvenient. The sound of luggages and trolleys were also very audible. Other than that, it's a very family friendly resort which kept our two year old very occupied.
S

Shakil

1 Jan 2024 - 4 Jan 2024
reviewed on expedia

4 out of 5 stars

Great experience staying at Golden Sands. Friendly and accomodating staff, convenient location for local shops, eateries, massages, atm and night markets. Bathrooms and rooms were clean and beds were comfortable. The hotel itself is on the older side and could do with a slight update, maybe even just a coat of paint. Would definitely recommend staying here. Huge variety at the breakfast buffet with numerous options catering to all dietary requirements. No need to leave the facility as everything was there. Pool facilities were amazing with multiple pools for different age groups with slides as well. Property backs on to the beach with amazing watersport options eg. Jetskiing, parasailing, donut boat riding, banana boat riding. Had an amazing family holiday, nice and relaxing as well as action packed.
H

Hilary

25 Dec 2023 - 28 Dec 2023
reviewed on expedia

4 out of 5 stars

Beautiful pools and gardens, definitely a family resort.
K

Kevin

21 Oct 2023 - 26 Oct 2023
reviewed on hcom

5 out of 5 stars

Amazing. Food, staff, room were fantastic. We loved every minute. Hard to leave. The best family holiday ever. Thank you for taking care of us.
J

Jeff

30 Apr 2023 - 2 May 2023
reviewed on expedia

2 out of 5 stars

I went there for golf and volleyball. The golf course was mostly closed, 5 holes, with no one there to answer questions. There was no volleyball. This place is great for families with young children who just want to play in swimming pools.
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