TROVE Johor Bahru

We took family room . It was spacious and but only a housekeeping is not that clean. Saw cockroaches in some areas.

Ver upset with trove and hotels.com for my trip. All was booked and ready. Upgraded my room a few days before for the junior suite. Upon arrival, the room could not be processed because it was cancelled. However, the room and booking was still active in my hotels.com app. The payment was already deducted by hotels.com/trove. The service given by the senior lady at the concierge was really disappointing. She did not want to entertain us and could not help us except telling us to rebook the room. Tried calling and emailing trove thereafter to follow up with the matter but to no avail. Their online/call service is as good as non existent. I’ve been to trove a couple of times and the room is always not cleaned thoroughly. We’ll find crumbs from the previous occupants etc. Nonetheless, it is at a good location.