The Gardens – A St. Giles Hotel & Residences

Have stayed at this hotel many times on business. This time I was visiting with my family and was disappointed by the tiredness of the rooms. The tap in the bathroom was wobbly, the bedding felt damp and the room even smelled a bit musty. The sliding door to the bathroom in the other bedroom was almost coming off its track. The place is in need of a makeover. Staff were excellent and location is great.

This was the 2nd time we stayed in the Gardens Hotel in 7 months. Our first stay last October was OK and so was the reason why we decided to stay again. I booked 3 rooms for 2 nights and have emailed the hotel requesting for family or adjacent rooms since we are travelling as a family and we have a 15 mths baby with us. The hotel did not bother to reply to my email. When I checked into the hotel, there was no arrangement for the 3 rooms to be together. But the check-in staff did managed to give us 2 rooms next to each other but 1 room had to be away but on the same floor. The door of my room was hard to open/close as it was jamming against the door frame. So every time we open & close, there were loud banging sound. And unfortunately the door of the room next to us is also the same and so everytime when they open/close the door, we have to bear with the banging and jamming sound which is very annoying. I believed our neighbour also felt the same when we open & close our door. The TV in our room was not working properly - see photo below showing the screen. My daughter's room was not cleaned on the 2nd day and garbage still remained in the dustbin. The bed was not made up and toilet not clean. We were all very disappointed as not only the service had gone down the maintenance had only gone down or poorly maintain.

This is great for a family as it has two bedrooms and it is quite spacious. The concierge Sawinder was so helpful in getting us a van to the Airport.

Room condition is old and needs renovation/upgrading even though service is good. I booked 3 rooms as travelling with my family. TV & lighting in one of the room is not working properly. TV always hanged. We will not stay in the Gardens Hotel - not until it is renovated/upgraded as it is better to pay less and stay in the Boulevards Hotel.

Asked for 2 adults and 2 childern room but somehow the room they gave us was 2 twin beds. Otherwise the hotel was good and staff friendly, inside the mall so very convenient place to shop, eat and stay. No free parking for guests even.

Our default apartment stay pre and post pandemic due to its location but sadly, the apartment was a lot dustier during our recent stay. We had to request housekeeping team to vacuum the place again and ended up feeding our kids Zyrtec to deal with the symptoms. Would be great if they could refurbish or at least change the sofa and carpets.