Centurion Hotel & Spa Ueno Station

It was a little small for my family of 3 but the staff was great and I’d stay there again by myself if with just one other person

We booked a family room and it was absolutely perfect in size and comfort. The hotel has an onsen and I very much liked the sauna, cold plunge and jacuzzi. On the last day I checked out of the room on time and asked if I could have 15 min in the onsen to finish getting ready and they said no.

We stayed at a Superior Queen room on the main building, level 5. It was cozy for 2 adults and 2 kids. They changed the sitting bench to and extra bed. There was no closet or drawers to unpack clothes. There was one little table, about 3 square feet, for everything - tissue box, alarm clock, hot water maker. The bathroom was small but clean. Everything was made by Toto. The bathroom unit itself was made by Toto and the floor is elevated, so for a regular person, it can feel pretty tight. It is very convenient to the shopping areas, and the Okachimachi and Ueno Stations. There's a lot of small restaurants, but because they allpw for smoking, there are no minora allowed.

Overall we enjoyed our stay with several notes/exceptions: 1. There is no room for extra luggage. We booked a family room for three and there is just enough space for three carry-on bags squeezed into the space in the narrow hallway just below the hangars. Don't bother taking anything out as there is no room elsewhere. Our toiletry bags had to be left on the tiny desk. 2. Don't bother using the shower if you are a wide-framed, i.e. above-average American like my husband, 5'10", 240 for reference. You won't fit in the narrow tub. Thankfully the bathhouse downstairs serves the purpose and we really enjoyed using it. It's perfect to soak away your fatigue after a day of exploring the city. 3. Had a mildly annoying experience with a middle-aged male staff one evening after asking for bath towels for use at the bathhouse. The towels were stacked right behind the reception counter and my husband had no issue requesting them the day prior. However when I did, I was asked to show the room key even though we were wearing the hotel yukata (bath robes). Once verified as hotel guests, he reluctantly handed the towels over with a remark that this was an exception, to what? No sign was posted anywhere that we were supposed to bring the towels from our room with us. Wouldn't have raised my eyebrow if he had shown a little friendliness. To be fair, other staff have been very nice and helpful.

Room was way too small cor 3 adults. It was a square riom more for one adult, one child

Arrived close to midnight.Very bad experience while checking in.A senior local(Japanese)man attended/spoke rudely to me.Cant stand the way he stared at my family.Felt completely unwelcome. I stayed more than a week at this hotel but thank you no more next time.

Near Ueno Park. Near local eateries which cater mainly for adults and those who like to drink beer. Room was quite small for a family for 4. Only has space for 1 person to walk inside the room. Overall average for room but good for those who wants entertainment near your hotel.

The top bed is hard dusty the front desk so not approachable. no blanket for the top bed. Carpet so dirty. Odor of the room is old. No help of staff and we have a child. We were placed to different building dragging our luggage’s with our help.

Overall good stay! 3 adult beds turned into two large beds. Good thing we family, not friends or colleagues.

The room was that clean, we found a baby cockroach one day, almost wanted me to leave. The room is very small, but whatever. All staff are fantastic tho ~