Sakura Cross Hotel Shinjuku East

Room was fairly clean and useable for our family. The check-in process was very frustrating and I would not recommend. We booked through Expedia and did not receive the check-in code needed. We called the numbers provided on the desk and no one answered. We waited and thought about what to do since we couldn't check-in and no one was answering. I was about to call Expedia and ask for help when a staff member walked in and was able to get us checked in (with a sort of knowing expression when we mentioned an Expedia reservation). The room was perfectly fine and worked. It was a little loud from the street noise, but they had already provided earplugs in the room.

The property is quite new, airy and clean. The bathroom was big and spacious with a tub, water pressure was good. The water closet was fully equipped with a high-tech toilet seat and with all the buttons and was located in a separate room. However, the bedroom itself was too tight for a family of 5. We could not even open our suitcases. When the sofa bed is opened there is barely any room to walk around. It would have been nice if they utilized the little corner of the room to install some shelves for the clothes instead of having a bulky coat hanger there. The location was approximately a 10-minute walk from the nearest metro station. We liked the Life Grocery beside the Wakamatsu-Kawada station. Meals, groceries and drinks were available there at cheaper prices than convenience stores. We had a balcony with a view of the street. Overall, the stay was enjoyable! Value for money stay.

We had an amazing stay here. This new hotel was spotless with new modern fixtures that elevated the room and our comfort after long days walking in Tokyo. The western style bed was very comfy and even though 5 adults stayed in 1 room it's airyness did not make it feel cramped. We stayed on the 2nd floor so the stairs were not an issue but they are large so bringing your luggage is easy. It's right beside a Family Mart so getting food early or late at night isn't an issue. We had excellent customer service throughout and before the trip. I was able to communicate with Koichi through hotels.com and he was able to help me with a travel issue. Everyday when we were there he would wish us a good day and give us hand warmers because we stayed there when it was cold. He was very kind and my family and I appreciated all that he did for us. Well worth the money, though a bit off the beaten path it is located between two subway stops so it was easy to get back from wherever we went in Tokyo. I would love to stay here again. Thank you Koichi!

Place was easily accessed. It was fortunate we got the room on the first floor as we did not see an elevator in the premise since we had 6 luggages to move. Toilet was well maintained and there was a bathtub. Design of the room is aesthetically pleasing. However, the room had quite a few steps leading to the different areas, and can be a trip hazard at times. As the room had many edges here and there due to the crisp design, I do not recommend families with very young children to stay here. Location was easy to locate. Check-in was very self-service at night.

Really modern, spacious room, especially by Tokyo standards - very comfortable for family of 3 or more. Great location, easy 5 min walk to subway or 15 min walk to Shinjuku Station. Friendly and helpful staff