Henn na Hotel Tokyo Hamamatsucho

We had a wonderful stay at the hotel with a family of 3. We stayed at the top floor with wonderful view of the Tokyo Tower. It came with a very large ensuite with dedicated shower room as well. The hotel was close to many major train lines including the versatile JR Yamamoto line. The checkin and checkout with the robot concierge were quite smooth and easy as well. We would stay again on our next trip to Tokyo.

Interesting hotel. Some points: - the robot is unnecessary but does attract eyeballs, - the cloth freshener in the room is something new, and appears useful - room is really small - some changes were not informed to us.. kids breakfast were also priced same as adult.. guess they changed the policy prior to our arrival ? - location is really convenient..

The room was nice, clean, and cozy. It was near the train station and was conveniently surrounded by small pubs/restaurants and a family mart. The check-in process was a bit strange, however, as I was first greeted by 2 odd looking robots, and after fully paying everything online up front (including Taxes & Fees), they required a 300 yen extra charge for me to pay for a "Tokyo Tax." Of course 300 yen is a small matter, but I would have rather they included that in the room fee since I've already paid for Taxes & Fees through Hotel.com (the last thing I'd want to be bothered about after a long immigration/journey is this). The room may be a bit snug for 2, but it was comfortable enough for 1. They also included a nice LG Steam Styler in each room. I was a bit disappointed at the end when, upon check-out, I asked the staff if I could leave my luggage for 24 hours, as I would return the next day from Osaka and re-check in to a new room at the same hotel again. However, to my disappointment, they said I could only leave the luggage if I am intending to pick it up the same day. Anyways, because of this, I decided I will return to Tokyo and find myself staying at another hotel. For the price and convenience, there are many other hotels in the area. All in all, it was still a good experience staying here, and I guess for the star rating, I can't complain much and can't expect much. If the price goes any higher (over $100 usd/night) though, I would definitely reconsider.