B&B Hotel Malpensa Lago Maggiore

This stay was very disappointing for me and my family due to the following points: 1. We opened our room door to find that the door knob immediately fell off- not very safe especially with two kids!! 2. The light in our bathroom was flickering- surely this is something you fix for your guests but maybe that’s just me! 3. The lighting in the room was very dark 4. Bed and headboard was very uncomfortable 5. In the middle of nowhere so you really need to drive if you want to stay here 6. Oh and if you ask about the airport shuttle that’s stated in the description as “available 24 hours” and “25 euros” it’s a lie!! We were told that it was not available even though we saw the minivan shuttle parked and did I mention that they said it would be 50 euros instead of the 25 stated in the description of the hotel. 7. So then we had to pay an external taxi driver (that the hotel staff recommended) 40 euros for a short drive to the airport. We felt scammed!! We will not be returning to this hotel as we felt very misled and lied to. The only nice thing was the breakfast! We feel like being honest is key as this will help other guests choose their stay very wisely. If you have a car, it might be a better option for you.