Palazzo Manfredi – Small Luxury Hotels of the World

excellent location, costumer service, very clean. We didn’t stay at same hotel but at a suite from the hotel that is in a separate building like 3-4 blocks away. it was spacious and with microwaves and fridge and received same room service and golf car that transported us from the hotel. there are many restaurants around and its very kids friendly.

Staff was extremely nice but we stayed in one of the flat 400 m from the hotel and that wasn’t great: no hot water until 10am the day after our arrival, no heating, we were woken up by construction work on Friday morning and by kids running above on both days.

As a 5-star hotel at a large price tag, I think there’s naturally a high expectation. This did not live up to expectation at all. We are a family and needed more than 1 room so we stayed at the apartment which is a few blocks away from the main hotel. Whilst the apartment building was lovely and certainly seems quieter than the main hotel, it lacked atmosphere. We had stayed in a 3 star apartment off the piazza Navona the previous 2 nights and this was lacking compared to that experience. Whilst everyone who worked there was polite, they didn’t come across friendly and didn’t necessarily go over and above. For example we called down to ask where we could find a cork screw for our bottle of wine as we had brought our own food and drink back to the apartment that evening- we were told there isn’t one and we should go down to the shop to get one. Breakfast was nice, mainly for the spectacular view of the colosseum but whilst there was a good a selection, the food itself wasn’t anything special. To note that breakfast is 30 euros a head for adults which isn’t included in the hefty price tag of the room. The mini bar which is included only had bottles of water. So whilst the lobby is lovely, rooms clean and the view at breakfast is nice, that’s as far as it goes. You can get all of the above (maybe not the view) for a much lower price tag, in a nicer areas in Rome. Save yourself some money and stay somewhere else.

We stayed at the apartment managed by the hotel. We had full access to the hotel and breakfast. The apartments were spacious and comfortable. Bathrooms were large. We were there with 3 kids and 2 adults and it was very comfortable and delightful.