Mascagni Hotel

Arrived 1 hr early rooms were not ready, "ok no problem we'll walk around and come back" Get back to the hotel only to find out all 3 rooms I booked were not close to each other and my room was literally the last room on the 5th floor which the elevator does not go to and you have to walk up 5 flights of stairs to entire the "Attic room" extremly small room, AC apparently does NOT work, the room was not equipped with charging ports as the other rooms AND to top it off the water in the shower did not to down. I literlly pulled out a handful of hair [blonde] absolutely not mine and the water still wouldnt go down. I asked 3 people at the desk to change rooms and even offered to pay more for a better room and i was advised that all rooms were booked. As i stood at the desk i noticed several people checking in AFTER me and they were given rooms. < why wasnt a better room offered to us if people had not checked in yet!?!? I absolutely will not stay here again. 1st time in Rome with my family and completely hated this hotel..