Great Northern Hotel

Very family orientated hotel,from food to the hotel room and to the great staff and the entertainment at night ,we will be back again for sure!

Too many small children running about and being very loud. Other than that, everything was great.

Where to begin,? The day before our arrival I contacted the hotel to amend our booking, eventually having spoken to three individuals I was finally informed that as I'd booked via a third party agent/website that the hotel had no power to amend the booking, it was completely beyond their control. I dubiously accepted this explanation despite the obvious and very stinking wiff of bovine fecal matter that came with it. Fair enough. Benefit of the doubt etc,. On arrival at check-in the following day, my wife was able to amend the booking there and then without a single utterance of protest, amazing. So firstly in our list of complaints about this shambles of a hotel, you have staff that are more than willing to simply lie to guests over the phone for the sake of what seems their own convenience. Strap in, because from here it's a free fall spiral downhill at break neck speed. We're checked in, and informed the elevator is out of order, " would ya like help getting your bags up to the room"? The receptionist asked. Hmm, I would have liked if a porter had already met me either in the car park or lobby with a trolley, ready and eager to ferry our luggage to our room, family of five three young children, basic, a no brainer. You know simple service one would expect from any " four star hotel". It's already way too late now to make any kind of impression, I clap back. " don't trouble yourself, sit back down there". Imagine, this individual actually asked this question. This should

We approached the desk at check in we were 30 minutes early for check in a lot of hotels would accommodate the customer as we wanted to make the most of our stay as it was my sons birthday. But had to wait thats fine until we found tea/coffee stains on the bedding hair in the shower. Rooms are nice and big for space for kids and and swimming pool is good for kids though we were lucky to get a spot which meant we were rushing before checkout to fit in breakfast and the pool. We did enjoy our stay but wouldn't be rushing back.