Sheraton Bali Kuta Resort - CHSE Certified

Excellent location, close to everything. Staff very helpful and humble. Great breakfast. Kids loved the activities in kids club. Highly recommended for families or couples.

We really like to stay here at Sheraton. They took care of us during our stay. They even set-up a birthday decoration, cake and extra bed for our kid. If we are going back again to Bali, we will stay again at this Sheraton Hotel. We really enjoy our stay and easy access to the beach and shopping area.

It was my first trip to bali with my family and mum and we had a wonderful experience staying at Sheraton Bali Kuta Resort. The view was breathtakingly gorgeous as Kuta Beach was just across the hotel. (We took 2 rooms with the ocean view by the way) . We were welcomed with a nice ginger flavoured drink while waiting to check-in. I requested them to do up a mini birthday decorations for one of the rooms to surprise my mum since it was her birthday, and my mum was delighted with the surprise ( a small cake, together with the birthday banner, flower arrangement and a birthday towel cake shaped). Breakfast at daily social was also good with good mixture of local, western and indian varieties. The staff were all friendly and helpful (especially Didi from Daily Social who gave my children bead bracelet with their letter initial) which made our trip so wonderful. Lastly, location is also great as it is located near beachwalk mall and cafes, so convenient. Highly recommended.

It’s a Nice family gateaway...a very recommended hotel ...the staffs are very helpful ,sure i’ll stay there again

Had the hotel been a four star I would give it a great rating, but the reality is that this is a five star hotel and the service and details did not live up to this rating. Five stars separate themselves with attention to details and superior service, both of which you don’t get at this hotel. The service was fine, nothing spectacular, nothing jumped out to make you feel like you’re in a luxurious resort. One of my main gripes was the day passes to the pool. The area isn’t big and it’s very obvious who has paid for a day pass, typically loud groups who take over the pool shouting at each other while they try to get different angles for their instagram pictures. On one of the days 3 adults showed up with 19, NINETEEN kids, mostly young teenagers. They instantly took over the whole pool and surrounding area, naturally the decibel level rose and it became far less of a pleasant area to relax by the pool. Lastly, the food isn’t great. The Italian restaurant isn’t bad but nothing special and the other restaurant offering the buffett is terrible. Overall, nothing wrong with the hotel but it’s simply overpriced for what you’re getting, a four star for less money would get you the exact same, if not better.

Location, kindness, service etc were nice. It will be excellent place to family trip, except for one who wants quite holiday.

We love the service of the staff @ Sheraton. May be the resorts should have more activities for kids.