The Oberoi Grand, Kolkata

Staff & hospitality was outstanding, as usual. Breakfast was very good. Just that guests should be made aware of certain etiquettes, eg gym usage, showering before using the pool & unnecessary screams by the kids should be made aware to the parents so as not to be a bother for guests. If you are uaving a nice movktail in such a beautiful setting and then a child (acting like a brat) screams and the parents dont say anything, it is a bit uncultured & bit uncalled for. Rooms were in great condition & housekeeping was excellent. The gym equipments are slightly worn out but does the work. Overall, my stay was eventful & I'd return to the Grand.

There is no superlative to describe my stay. To say that it was exceptional is an understatement from the time I arrived until the time I left. Each and every single member of staff treated me as if I was a special member of their family. Every conceivable thing that I needed was accommodated- indeed they were proactive to provide me service which i didn’t realise i needed. It was a perfect stay and I was very sad to leave. That pool is amazing. I thank each and everyone of you for a very comfortable stay.

Customer service from the check in to check out was excellant. The staff went above and beyond to make our stay a really pleasant one. I had a great staycation with my family.

Although everything exceeded the expectation, kids friendliness mattered the most for me. Staying with kids is usually tough , but the hotel staff and facilities made it a very pleasant stay at every step, including chef preparing a special meal for kid late night based on our instruction. I can't think of staying anywhere else while visiting Kolkata again !!