Hyatt Regency Kolkata

Great for family stays or solo trips or romantic getaways, as a tourist who was doing a multi city trip they helped a lot with lots of things and allowed me to rest.

All of the staff went above and beyond. They made you feel like family verses a customer. Conversations were easy and enjoyable from all you encountered. The room was clean, spacious and welcoming.

HORRIBLE experience. My family and I traveled 30 hours from New York to Kolkata and booked 2 rooms, 11 nights, to attend a family wedding. Total cost $2,382.60 (2 lakhs Indian rupees) by booking through Hotels.com. Both rooms smelled AWFUL. I am a surgeon in the US and I think the hotel's ventilation system has mold. I asked Hotels.com to cancel my booking as soon as I entered the hotel - they told me the Hyatt wanted to discuss with me directly and Hotels.com would help me get a refund. The Hyatt front desk staff then told me they could not give me a refund because I booked through Hotels.com and that I would have to speak to Hotels.com about it. I immediately booked a different hotel (JW Marriott Kolkata which was wonderful) and left the Hyatt the next morning. We had to stay for 1 night because we did not want to travel in the dark in a city unfamiliar to us. We did not stay at the Hyatt for the remaining 10 nights of the booking. After 1 month of waiting to hear back, Hotels.com informed me that the Hyatt refused to issue me a refund. Basically, the hotel decided to keep its fees for 11 nights even though we only stayed for 1 night. This is definitely not a 5 star hotel. The Hyatt Regency Kolkata and its property owner are a disgrace.

We were a family of 4, and booked 2 rooms for 7 nights. The rooms were spacious, had a view of a park with a big lake in front, breakfast had very good options, even we asked for items which were not in the list - but they did not hesitate to bake and deliver. Staff are very cordial and helpful. The main course Indian meals were spicy, but as we asked they did reduce the spices.

Excellent property to stay with family