Taj Lands End

My recent stay at Taj Lands End, Mumbai, left much to be desired, particularly in terms of dining experience at their Vista restaurant. For example, some of the main dishes were left at the end of the table, and we had to help ourselves; desserts were served without clearing the mains’ dishes; desserts were served without spoons; for breakfast while, some guests were given extra attention others were not attended even after repeated requests, we were given a table with previous guests used glasses and had to request 3 different people for water even after highlighting our child is thirsty, etc. Despite efforts made by the management to address concerns raised during our stay (such as having to wait for hours after arrival within the designated check-out time for our two interconnected rooms), the service quality at Vista Restaurant remained poor. The menu choices were limited and uninspiring, and the overall dining experience fell short of the standards we have come to expect from Taj properties. Even my young daughter expressed dissatisfaction with the food, making meal arrangements outside the hotel necessary throughout our stay. Additionally, the hotel failed to address the issue of clearing food trays from the corridors outside the rooms promptly (the food stayed in the corridors for over 12 hours on some occasions, and we showed the director of rooms those pictures). It smelled bad often in the corridors.

I got food poisoning at the restaurant on the second night. They also charge you extra for a child over 12 when you get there instead of fixing the issue

Taj has amazing service, People go out of their way to make your stay comfortable. The property is older, but well maintained, located in a very scenic part of Mumbai. We had taken our kids there for a staycation and really enjoyed ourselves.

One of Mumbai's nicest resort hotels. Pool was great for the kids and lots of activities. Choice of restaurants is amazing. Hotel seems like its going through refurbishment and we unfortunately got one of the pretty dated rooms which was a bit of a disappointment. The rest of the hotel is great with the usual superior Taj service.

My stay was excellent and the staff is super friendly and accommodating. Would definitely recommend my friends and family to stay here.

Had a fantastic stay at the Taj Lands End. The staff was extremely good from the time of check-in to check-out. Our children enjoyed feeding the rabbits and playing in the gardens. We all had a very good time