Taj Santacruz

We stayed here for a night with children. There were electricity problems from 12.30 am for about 4 times. No electricity for more than an hour. All contact numbers to staff immediately went busy. The rooms were not ventilated and we felt suffocated. Next morning, no apology from staff, no check back if we enjoyed our stay. Overall poor value for money. Cafe service extremely slow. Order did not arrive for 35 minutes - when it did, they erroneously made two club sandwiches instead of one. Wish they told us it comes we get fries on the side, as we ordered separate fries! Pricing quite exhorbitant - INR4400 for one club sandwich, one fries, one hot chocolate and two coffees. Macchiato was served in large cup filled only little more than quarter way up. Was changed when we pointed out. Way to swimming pool was through a banquet area privately booked by someone else. Felt weird. The property is not of the standard as other Taj properties. On positive side, the light entertainment by way of singers at dinner and Santoor player at breakfast were good. The spread over dinner and breakfast was good. Swimming pool was maintained at good temperature. No mosquitoes.

Amazing hotel and the staff went out of their way to make us feel at home. This was our 1st experience of India and they got us so comfortable. It really helped the children cope with the hustle and bustle of Mumbai

Great stay, gifts provided to the kids. Breakfast was superb. Service was fantastic.

Another pleasant 5-night stay at the Taj, this time with my 2-year old toddler. Both of us had a great time with wonderful and caring staff and good facilities. My only gripe would be that children's activities were not communicated to us so ended up missing a play time on Saturday at Tiqri and another group activity on one of the weekdays. Also Expedia clearly mentions that hotel has nanny/ babysitting services which is not the case I was told at check-in. Overall an enjoyable stay and will definitely stay again. Special mention of Tiqri staff Jagruti, Siddhi, Rahul and many others. Also shout out to the club lounge staff as well. Sonia and another lady at the reception were very warm and friendly towards my toddler and made her feel comfortable.

Excellent experience. Very clean, safe food, safe experience, kind and helpful staff.will stay next time with entire extended family. Very convenient to domestic airport.

The staff are exceptional. Our most memorable experience was with Anuj with reception. He was so helpful. He even helped us get some yogurt when my toddler was having stomach issues. He was attentive to all our needs. We enjoyed our stay very much.

For us visiting Taj Santacruz is like visiting our Taj family and that speaks volumes for the hotel. The service is excellent and everyone goes over and above to help make it a best experience. Special mention to chefs Johnny, Mahi (aka our sons new best friend) and Pratika for making our sons experience beyond awesome. Sultan who woke up at 4am to get breakfast packed for us and also Divya who was there to help us at breakfast every day. Nakul at front desk is another stand out individual with caring and personable service at all times. Too many other names to mention, but we are so grateful and fortunate to have the experience we always have at Taj Santacruz. If you are thinking of visiting Mumbai and looking for a hotel, Taj Santacruz is a no brained choice.