Avra Hotel

"You are not our guest, you are a guest of expedia. Call expedia." is what I was told when I complained that we had only 3 single beds for one person when I made a reservation for 4. Whether the mistake was mine, expedia's or the hotels is irrelevant. I don't think that's a way to treat customers. I showed reservation for 4 persons, which prompts the receptionist to show their order which says "triple room". I'm surprised ... but then I point a special request for a twin sofa bed. At this moment the receptionist just says "No! this is not correct. Call expedia". I ask him to take a picture of his document to discuss with expedia, he pulls the paper away and says "No! you can't take picture. You have the same document. Show me your document." I started laughing ... why do I need to show a copy of the document he just showed me ... this is my order! So I have to call expedia on roaming (the hotel refused to call them themselves). Expedia calls the hotel, and calls us back saying that the hotel basically refused to talk (the receptionist even declined to give his first name). I did write to the manager, thinking that maybe it was the receptionist who was weird. But, basically, he just replied "ask expedia for a refund". Pros: The hotel itself is modern (although surprisingly you can't flush your toilet paper) and clean. Other cons: The AC light was annoying (like having a smart phone on), had to turn it off for the kids to sleep.

This is our second Time at this Property.. We really injoyed it! It's 35-50 from the Acropolis, but it's quiet and family oriented Ferries to several islands depart from next door, and there is plenty of inexpensive supermarkets and restaurants. Finally, they offer free airports shuttles...about 25-30 min away

The Avra Hotel was just okay. To be honest, we only stayed there for a very brief moment - only 10 hours. But, there was a horrible smell in our room and our kids room. The same smell was also present in the elevator and a few other parts of the hotel. It's hard to describe the smell - almost like a heavy cat urine smell... otherwise, everything else was good.

This property is about a 15-20 minutes feom air port and right next to the ferries. The rooms were lovely, clean and pretty. We had a beautiful view of the beach and water which was perfect. The food there and nearby was also good. A good stay overall. Please note this is slightly outside of the main part of Athens. It was not touristy and not near to the main sites, but it was perfect for the wnd of our trip when we needed calm and quiet. I would think it would be a pretty family friendly area.

If you are staying here for the free airport shuttle during a transfer flight, Don't. We requested both a pickup and a drop off by email, never heard anything and assumed we were fine. Using their shuttle schedule on the website, we followed the instructions and went to the assigned space on time for 12:30 pickup. By 1:30 nothing, we called the hotel the very rude, female, front desk clerk on January 10, 2023 informed us we were not scheduled. We requested a shuttle, she scheduled us for 2:30, we waited. At 2:35 we called back and same rude clerk told us the driver picked up another family and could not help us. Mind you, they took our names and ensured we were in right place. We had to take a taxi at 35 euro to reach hotel. We would not have stayed there. Once we arrived, a new desk clerk told us he had just arrived and had no idea what had happened prior. Other than the horrible start, we enjoyed our stay.

The property makes little pretense that it is anything other than a stopping point between the airport and ferry port. But it does this very well. Ferry port is walking distance. Airport shuttle was efficient. The location was a bonus in that it is right near the town square and the family environment on a Friday night was fun. We even got to watch a local soccer match. Try to stay off the first floor. There was loud pounding music we could hear until the bar closed.

This was a very nice hotel for our last night in Greece before flight back to US the next day. Shuttle bus from and to airport was terrific. Hotel is well located: beach available steps away; hotel right next to ferry boat port if going to islands, restaurant in hotel convenient w/good choices and excellent service. Our family loved our short stay in Rafina at this nice hotel.

This hotel was really great for our family. From picking us up at the airport, to recommending a place to eat nearby, the service was everything we needed. A short walk to restaurants and to the ferry, the location is perfect for anyone arriving late in the evening, or those with an early morning ferry. The rooms were tidy with a large balcony overlooking the port. The bar/restaurant had a lovely open air area. I would absolutely go back if I were traveling through Rafina port!