Hotel Lyskirchen

Have stayed previously at the Lyskirchen and really enjoyable short stay this time. Accommodation ready on arrival and offered excellent room. Very comfortable and clean and staff very welcoming and helpful. This is now a default place to stay when visiting family (including newly born grandson!) in Cologne.

Avoid this place. Terrible experience. I have no clue why it is rated as it is. I stay in a hotel most weeks for business but this one just topped my list for places never to stay again. The Receptionist was probably the rudest person I have ever met with an attitude that was just horrible. I hadnt even checked in and everything was an issue. Cons The pool area was so dirty that I felt I needed a couple of showers after the Leisure centre. Disgusting ! Shower broken in room Receptionists attitude on check in - Making me pay up front and then with a terrible attitude when I asked to see a bill before I paid for parking, tax and room rate . When is it not OK to ask to see a bill first!! shake your head all you want sir ! Breakfast was limited and the hot food was cold ! ! Even the pancakes for my kids were on cold plate! The room when we checked in was freezing as it was -1 outside and housekeeping seemed to have left the window open Shower gel in the shower was just water... Pillow were just made up of air with nothing inside and nothing to sleep on. I'm just shocked that this place has any customers at all with customer service an all time low for me. Pros Room was a decent size Location of the hotel is good. I would really like it if you transferred my money back to 167 euro for one night of this service not acceptable. Thanks