CityClass Hotel Europa am Dom

This hotel is situated in the city centre opposite Cologne Cathedral and main train station. Next to the main shops on one side and the river front and old town square on the other side. We booked a superiour room which was extremely clean, modern and sound proofed. If I was being picky I would suggest more English speaking TV channels but only minor. Breakfast was excellent. I would recommend this hotel to friends and family and cannot really find any faults.

Like: Centered in the heart of the Christmas markets. Convenient and easy to get to and around. Near the Dom and a very nice property. Well maintained. Room was excellent, and housekeeping was wonderful! property is clean and neat. What I didn't like: the staff. Certain members of the front desk were excellent, others just had attitude. I don't want someone to roll their eyes at me as a tourist in a strange city when I have questions. I want the person to be attentive, helpful, and gracious. I did not add the breakfast on to my stay, but wanted to sit in the 'breakfast' area with my traveling companion who was eating breakfast. I was treated like a criminal and berated by the staff numerous times stating that I was not on the 'list' and that this was the 'breakfast' area. Really?? No kidding. I was ordering coffee however that I was paying for. This made me pretty mad. I sucked it up however, didn't say anything, and even tipped my unruly server. Not happy about this level of oppression being offered to me as a guest. I would give this staff some additional training and tools to work with on guest service and how to maintain composure.