Papaya'S Lodge

This hotel is not reliable or honest. I wrote them an email days before my arrival informing them that we will be arriving at 2am. I arrived at 2am with my family and they said they sold the room to someone else. Funny thing is I had already paid in full and they did not cancel/refund the booking with Expedia; thus, being paid twice for the same room. Out of desperation, I had to sleep in a dorm room with my two kids and 6 strangers since it was 2am and there were no other options. They gave very partial refund that I had not option but to accept in that moment. When I tried to address this with Expedia to get a more complete refund, the property refused. Overall bad experience and when they had the chance to do the right thing for a customer they refused. Expedia has been no help in this situation as they let the hotel decide whether to refund or not. Of course a dishonest hotel would not offer an honest refund and Expedia does not support the customer.