Four Seasons Hotel Alexandria at San Stefano

Great place for family great view ocean

As soon as I arrived and got out the car a child from the street grabbed my arm the staff did nothing but luckily the driver I was with spoke to the child. We went into the hotel the receptionist informed us breakfast in dollars. No one asked to take our luggage to the room and so we were about to take it our self’s then noticed there was stairs so we asked someone to do it for us. Our room was fine even though the technology was outdated in terms of the tv being blurry and no usb plugs. We tried the Spa which I wish we hadn’t my mom got burnt in the steam The staff gave her cream and said they would follow up with a call to see how she was but they didn’t. I did speak to reception about this situation he also asked how was our stay. I explained that no one called to see how my mom was like they said and that the tv in my room does not work and I said technology was outdated. A electrician came he was not able to do anything because the Tv was ancient he said he would get a new one but he didn’t come in the morning. We had someone playing music in the room above at 2am in the morning I called room services and no one resolved it then had to call three other times for it to be resolved. There was no apology from the staff again. We did however go on there restaurants boat which I would highly recommend to have dinner as the staff are lovely there and a car will pick you from the hotel. All in all this hotel does not reflect the four season standard so I would avoid.

Truly the meaning of a 5-star hotel. Once in a while they should offer promotions with lower rates... I think I would be very tempted to stay a full week or two with the family. But even a 2-day stay is quite the experience.

This is a lovely hotel in a lovely location. The staff are very friendly and helpful, but, and I hesitate to say this, no matter how nice the hotel, there will always be something off because it is Egypt. I love Egypt, but they are not a service oriented country. Oft times there are policies and they are not enforced…it seems local Egyptians can do anything. Example: there are not supposed to be children in the spa area (because people pay lot of money to try and relax) and there was a child making a lot of noise…I asked three different people if they could address the problem and no one seemed to do anything…they were like “the mother is just showering and it will only be a minute…”. There is a day care facility directly across from the spa (yet no children were ever in it during my three day stay). Instead, two nights of my stay a child was screaming in the hallway outside my room. But, seriously, do not break the rules even for one person, no matter what the reason…we all pay good money to stay there…I want to relax. If kids are not allowed in the spa, then absolutely do not let kids in! Also, they messed up my laundry request and it seems some of the things in the hotel need updating/maintenance (eg. The ceiling fan in the room looked like it was about to fall off, it was so wobbly when it was on). The restaurants are absolutely wonderful and they service at all the restaurants is perfect. The hotel is lovely, there just need to be a few improvements. Thank you.

The property is stunning and at the ultimate level of luxury, but the people are so warm, wonderful and helpful that they make you feel like family (a rich family) and that is what makes this place so special