Dreams Macao Beach Punta Cana - All Inclusive

Stayed with kids and they enjoyed the water park pool, beach, the kids club and night entertainment the most. I think those are the best what this resort offers as well. The cons : - cleanliness - rooms very not very clean, pigeons on the balcony, nothing was cleaned there, cockroaches on the property. - service, very spotty. Our room door lock was broken and we couldn’t close the door. 4 days later I realized the door was closing but not locking and there was no way of locking it from the inside or outside. Our room stayed unlocked for our entire stay. - the food was the worst I have had in an all inclusive resort. - the game room was an extra charge which I think is tacky.

We really enjoyed our trip to Dreams Macao. Our 4 teens loved everything about the whole stay, especially the Preferred Pool, the Lazy River, and the entertainment staff. Accommodations: We stayed in a 2 br villa in the. It was Spacious, comfortable and private. Our private pool was perfect during the late afternoons/evenings, and I personally enjoyed it as a shady retreat after lunch. We didn't need to use our butler except for a few reservations, some help with arranging for luggage pick up and some extra snacks in the room. Food: My teens loved the food. My husband and I were not wowed, but it was fine, and I appreciate that the kids actually ate real food. I compared it to a step up from cafeteria food, but it was fine and we didn't expect it to be much better. The coffee was great, so were the drinks. Accessibility: We have a teen with multiple disabilities, and we travel where we want, when we want, and we make it work (sometimes it sucks and sometimes it's great). We were pleasantly surprised with how accommodating Dreams Macao was. The whole resort was accessible to her in a wheelchair. The staff was gracious and helpful. Even though our room was not "accessible", it worked great for her. She was treated better in the DR than she is when traveling in the USA. The maintenance staff even helped me fix a broken foot rest on her wheelchair, which could have ruined the rest of our vacation! Definitely would recommend Dreams Macao!

Overall, this was a great hotel. Restaurants were good. Staff was kind and friendly; really made the experience lovely. My son has food allergies and Melany was such a great help to us! The staff at the world cafe were great, especially Lisette, Ricardo and Martine. Entertainment staff were amazing and put on such a great show every night. My kids have not stopped talking about them. Negatives about our trip: Check in experience was awful. We arrived at 3:30 PM and did not get our room until 6:00 PM. It was a long travel day for us and we have two young children. We were not pleased having to wait 2 hrs for our room. They told us our room was upgraded due to the wait, but it was worse than the original room we were supposed to have. Check-out was very bad. We had requested a late check out and they told us we could stay in the room until 1 PM. At 12 PM we got multiple calls from the front desk staff every five minutes telling us we needed to check out immediately which was very stressful for us since had been told 1PM was ok! Since had to check out at 1PM (flight was at 9), my husband left our luggage at with the concierge, and had the carry on with him. He was followed by 3 security guards because of this. They were very rude and said he couldn’t have his carry on with him. This wasn't a matter of miscommunication because even when I spoke to them about it in Spanish (I’m fluent) they had no real reason for following my husband, just a Power Trip!

For an all inclusive resort the fact that the children's arcade section has an upcharge to use it seems kind of petty. Premium alcohol availability is inconsistent- you might be able to have Gray Goose one day, next day only absolute vodka is available and the next Smirnoff.

Great food and fun for the kids!

Everyone at this resort was lovely. The rooms were clean and spacious. The showers were cute but not practical. We found turning both shower heads on seemed to help keep the water temperature consistent. Water does leak out of the door. We had a butler and only saw him once, but he texted and checked in if we needed anything. Not sure what you would need him for since the app is great and you can request room service, restock water, order room service and check the activities. You are not able to make reservations at restaurants but we only had to wait a few minutes. The food was fine. As an average American woman I found the serving sizes to be quite small. None of the meals impressed me. It was all just fine. I found myself craving fresh vegetables, as there were hardly any offered. The bar located beyond the pool (the one with the swings) was by far the best. They were friendly, never too crowded, made the best drinks. The entertainment team was great - especially for my 10 year old. He is too old for kids club, too young for teen activities. Baby Face and Victor OG made both of us feel welcome and excited to be there. The pools were never too crowded. Tubes are provided for the Lazy River but some people did bring their own for that or the pool. We booked the preferred package but honestly, there was no need. The swim out room would have been fun for my son. Overall.... It was a GREAT trip!!!

We spent one week at dreams macao beach with our family (two kids under 5). We loved it. They have a nice lazy river with water slide (kids need to be 3ft9 to go on them) and a nice kids pool area. They also have beautiful pools. The hotel was clean and the staff was very nice. They love kids and they definitely paid attention to them. The entertainment was good but I wish they started earlier for the kids. They have an arcade with bowling but you need to pay extra and it’s expensive. All in all we loved our stay and would recommend

Staff is super friendly and accommodating. Place is great for families. Food was also very good.

The entertainment was excellent. Johnny Bravo, Justin Bieber, Baby Face and Michael Jordan were very friendly and had everyone having a great time! I recommend this resort to all my family and friends! We had an amazing time and will be back.

Omar and his butler staff were excellent , entertainment team with willie wonky, baby face and others went all out at every event to make a great show