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Embassy Suites by Hilton Santo Domingo

4 star hotel
Connecting rooms
9.2/10 Wonderful
(1006 verified Hotels.com guest reviews)
See verified family reviews (9)

About the hotel

An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a bar/lounge, a poolside bar, and a business center. Housekeeping is available on request.

Nearby attractions

Located in Downtown Santo Domingo neighborhood, Embassy Suites by Hilton Santo Domingo is connected to a shopping center. Bellapart Museum and Museum of Modern Art are cultural highlights, and some of the area's landmarks include National Palace and Calle El Conde. Looking to enjoy an event or a game while in town? See what's happening at Centro Olimpico or Quisqueya Stadium.

Popular amenities

Family friendly

Free cribs/infant beds
Free rollaway/extra beds
Kitchenette
Laundry facilities
Microwave
Mini-fridge
Outdoor pool
Separate dining area
Sofa bed

Wifi

Available in all rooms: wifi
Available in some public areas: free wifi
In-room wifi speed: 25+ mbps

Food and drink

1 poolside bar and 1 bar
1 restaurant
Free buffet breakfast available daily
Free daily reception
Room service available

Guest services

24-hour front desk
Dry cleaning service
Housekeeping (on request)
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

24-hour fitness center
Outdoor pool

Outdoor

Pool sun loungers
Terrace

Conveniences

Ballroom
Banquet hall
Elevator
Front-desk safe

More

Smoke-free property
Tv in lobby

Nearest Airport

Airplane
Las Americas International Airport
27 km from this hotel
map

Reviews that mention...

Family Reviews

for Embassy Suites by Hilton Santo Domingo
star-fullstar-fullstar-fullstar-emptystar-empty

3.5 out of 5 stars

9 reviews

Review data

5 star reviews

44%

4 star reviews

11%

3 star reviews

11%

2 star reviews

11%

1 star reviews

22%

We have selected a sample of reviews which reflect what families have said about Embassy Suites by Hilton Santo Domingo

Latest reviews (9)

J

Jerry

20 Jun 2024 - 22 Jun 2024
reviewed on expedia

1 out of 5 stars

We booked a room with 3 queen beds (one was a sofa bed) but were forced to book a second room because they don’t allow more than 4 people in one room. Which is frankly hostile to families and a shame. In addition, there were roaches in the room. We saw 2 in the bathroom. In a supposedly luxury hotel. We were on the 10th floor and noise from the street was loud. Bad soundproofing. Overall, not worth the money by any standard. Stay away.
K

Kevin Anthony

9 May 2024 - 12 May 2024
reviewed on orbitz

4 out of 5 stars

Embassy staff make me feel like family
C

Cilla

12 Mar 2024 - 16 Mar 2024
reviewed on expedia

1 out of 5 stars

Hotel is smack bang in the hustling bustling streets of Santo Domingo city, filled with traffic all day long. It’s pretty easy to find, and car park is secure. Poor rating is due to the dishonest reception staff. When booking the room, specified to have a quiet room due to having a young child. On check-in, we were told there was something missing from the room, but didn’t clearly explain what. inquired how long it would take to wait for a room without the thing missing and was told they didn’t know how long the wait would be or even if there would be a room. Surely they have a system to show which guests are checking out and have a rota to show which rooms will be cleaned first. I kept getting fobbed off with the same untruthful response. It was a really disappointing start to our stay. We took the available room after a long journey there, and mentioned that we would like to move to the room without the thing missing the following day. Emmanuel at reception agreed this would be arranged. That night, the noise from the 5th floor bar was so loud that we hardly slept. I reminded reception about moving room and they said it would be arranged. We heard nothing that day. I just want to highlight the staff in the breakfast restaurant and the cleaner were all very pleasant. Sadly, it wasn’t until we had decided to check out 1 day early that we were offered another room. No refund was offered for inconvenience and 1 day early check out. Would avoid this place!
J

Jenelle

19 Jun 2023 - 22 Jun 2023
reviewed on orbitz

3 out of 5 stars

It was a beautiful place, the hotel that is. Otherwise, the looks and stares that I got made my children and I feel unwelcomed- mostly by other guests but also some staff. By the evening of the first day I was ready to leave.
F

Fabian

16 May 2023 - 19 May 2023
reviewed on orbitz

5 out of 5 stars

I stayed because I had a family emergency at a nearby hospital. The hotel accommodated me for two weeks and went out of their way to make us feel welcomed. It was truly special. I'll stay there every time I go to SD.
T

Terence

27 Aug 2022 - 28 Aug 2022
reviewed on hcom

5 out of 5 stars

Check in: very friendly, allowed us to check in early with the family. Upgraded our room as well. Room: very clean and modern. Breakfast: the best complimentary breakfast I’ve ever had. Extras: complimentary drink at the bar during happy hour. Location: conveniently located near many restaurants and amenities. Strongly recommend .
N

Nelson

3 Aug 2022 - 12 Aug 2022
reviewed on orbitz

2 out of 5 stars

The security staff was rude to my wife and daughter. They spent 5 minutes taking pictures on the rooftop (which is only apparently allowed for certain guests; my daughter and wife were not aware of this, since the same security team that disrespected them left the access fully open before they walked to take pictures ). Later after learning about this the front desk failed to apologize. Not going back to the property, will not recommend to friends and family until security staff is better trained on how to handle the guests.
K

Kevin

15 Jul 2022 - 16 Jul 2022
reviewed on hcom

5 out of 5 stars

Excellent! Must stay here! It was perfect for my family!
A

22 Jun 2024 - 26 Jun 2024
reviewed on hcom

5 out of 5 stars

This was where we stayed while we were visiting some family in the city before we spent some time at an all inclusive a week later. Honestly this was a wonderful hotel for what we needed. The staff was VERY friendly, very accommodating. The pool was open late. As a general “warning” the power goes out a bit on the island—it’s unavoidable. But the hotel has plenty of back up generators that kept the power going with very minimal outages. The food was even great, expected a typical continental breakfast but I appreciated the Dominican twist. And two free drinks per guest PER DAY was also a great plus! Overall a great stay. We’ll be back next time we’re in town visiting family.
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