Villa Copenhagen

Had a wonderful time in Villa Copenhagen with kids, fantastic atmosphere, helpful and friendly stuff, beautiful pool and impressive breakfast.

This hotel was excellent. We had a corner junior suite and a deluxe king room. The rooms were well appointed. The ceiling in the deluxe king was quite low and slanted and our daughter hit her head a few times. It was nice having a tub in the deluxe king. The junior suite was oddly placed outside a fire door making it awkward to enter. The door was heavy and you needed a key to basically get to the lobby and leave the area. I wouldn’t choose this room again. We upgraded to it for an extra 7000 dkk for the 9 nights. The other issue I have with the hotel is that taxis cannot stop in front of it. When we arrived we were dropped off on the opposite side with 9 bags in the rain. It was very awkward. It would make me think twice about staying here again. The menu for room service was also very limited. What we did enjoy was the location to Tivoli. The design of the hotel and decor in the rooms is outstanding. The staff are also very helpful and excellent in every way. The breakfast was well worth the money as it was a full buffet and tasty. We were very disappointed in the pool and sauna. We booked the 9:00 time slot every night and it was too crowded each night to even go in the sauna. About 8 people fit comfortably in the sauna but they allow bookings for up to 40 people. It doesn’t make sense. The pool was far too cold to ever use. We actually booked this hotel for the pool and sauna so it was really disappointing that we couldn’t use it.

You stay here for the location and pool. Good breakfast but the area could be improved. Also, really hard beds. Friendly staff, would recommend for couple or families

The room was relatively clean but not as good as I had hoped for a 5* hotel. Otherwise very happy with the room layout and comfort. Noise levels were quite high surrounding the room I was staying in. I could hear the restaurant below setting up for breakfast late at night every night (well this was what I presumed they were doing), and people in surrounding rooms. It's a shame the rooms are not sound-proofed. Service at reception was helpful, with friendly staff. However, long queues to check-in to hotel. Disappointed by the service of the staff by the pool, and the lack of willingness to help. There was no flexibility when requesting a move around of the booked appointments and the time is restricted to 30 minutes, which I personally didn't feel was long enough when the facilities were very busy. Also worth noting that you can't swim lengths in the pool, due to the width and the amount of people and children playing in there. However, the sauna was good and I would recommend it. The lobby of the hotel looked fantastic and made an impact when walking in. Breakfast offered lots of cold meats, cheeses, fruit, yoghurt, fresh orange juice, coffees/teas and a few selections of hot items (beef sausages, bacon and scrambled eggs usually). No toast surprisingly, but perhaps that is a British thing! Ooh did I mention the location...couldn't be in a better one for getting around the city. Overall, I would recommend this hotel, but be mindful of these few things to avoid disappointment.