Hotel Astoria, BW Signature Collection

We changed the booking from 1 person to family room via hotels.com support. Paid the difference on arrival. Upon entering the room the tv had cables hanging out. Fan in front and wires out of the sockets. For kids there is a fold out bed but there was no bedlinnen or towels for them. Upon leaving the room the doorhandle came off. Gave it to staff to fix. At night you can hear and feel the trains as the hotel is on top of the tracks. Family room issues continue as the balcony had cigarette buds on the table and the rail is not safe for kids. Breakfast we had to walk around in circles to find a place to sit. Some decided to sit outside in the lobby. I brought chair from lobby and we sat with 4 at a table for 2. Hot servings did not last or were not refilled. Plenty of bread and yoghurt options. Hotel is historic but does not charm me. Seems short staffed and in need of maintenance. Rather they told me the family room was not available and book somewhere else.

Our room was on an incredibly noisy street. Party buses, drunks, heavy trucks, police sirens, consequently 3 sleepless nights. Also the room was very basic and unwelcoming, with childsize beds and pillows.

Awesome hotel. Rooms spotless. Slept like babies. Desk directed us to a wonderful resturant, walking distant. So yum. Breakfest was delicious, short walk to train a $5 ride to airport. All great!!@