El Establo Mountain Hotel

Beautiful hotel. Great room for a family of 4. The breakfast buffet very good with many options. Friendly staff. The property has Pizotes which are cute animal fun to watch. I highly recommend this hotel for a pleasant stay in Monteverde. Nice pool area but I only wished they had a Hot Tub.

We had a fantastic time at the hotel. The staff was extremely friendly, polite and helpful. Ideal for families with young kids. We were able to organize the tours once we got to the hotel. We are waiting to go back!

Hotel was comfortable. Grounds were very pretty and room was convenient with three beds for a family of four with two teenagers. Nothing nearby to walk to so need a car. Pool was ok but smaller than we expected. Nice view.

We absolutely LOVED our stay at El Establo! It was one of the highlights of our trip. The grounds are incredible, the view from our room (we stayed in 908, so we were the highest possible vantage point on the property) was unbelievable. When we woke up in the morning, there was a rainbow and its arc was below our balcony - it's that high up in the clouds! The pool area is amazing - so luxurious and quiet. The food and drink options are great. We did a night walk on site with Donner and it was incredible. We saw glass frogs, tarantulas, snakes, olingos and birds. He was knowledgeable, entertaining and great with our kids. It is an easy drive from the hotel grounds into the heart of Monteverde to walk around and explore. Cannot recommend this hotel enough!

We stayed at this property for two nights. On our first night as we were getting ready for bed we started seeing bugs appear inside the room which as we got close we realized they were wasps. It from 2-5 wasps to like more than 30 inside the room. We had our 2 year toddler. We called the front desk multiple times but there was no answer because they were closed. We also called the after hours line and there was no answer. We ended up having to grab a mattress and somehow squeeze it in the bathroom where we spent the night with our 2 year old. It wasn’t until the next morning when they helped us changed rooms that we realized there was no screen for the window and it was how the wasps got in. We complained to the front desk about our terrible experience and how this was their fault because there was no screen on the small window as there was in the new room we got transferred to. The customer service we received was horrible. They didn’t seem to care or feel bad about our experience. We asked for a refund for the one night and got no where. No one helped us and they did not offer us any services to at least try to offset the horrible experience. Very disappointing with how this issue was handled. As it seemed they just pretended they were going to do something about our refund but never did. Never did we get an answer from any manager or staff. Would not stay here again.

The hotel is set in beautiful grounds. The swimming pool and activities are great for kids. The service was excellent and I will recommend to friends. Only feedback is that dinner was very pricey and not to our taste (the lunch options a good).

Spectacular property with a stunning views. Restaurant was so gourmet and delicious. It was a bit difficult because we had a toddler with us and the decks are not secure. Ask for ground level if traveling with small kids. Tours pick up from the hotel. Breakfast buffet totally worth adding on. Staff super friendly and professional

BEWARE: please know you can't just walk around this property - each building is on a steep, unwalkable mountain due to all the shuttle buses. Our sheets were torn. Seriously - rips everywhere. We had to pay $5 for room service to get ice. ICE! The bathroom has NO DOOR. The shower has a clear door and the toilet nor bathroom has a door. Get ready to hear and see EVERYTHING about your partner/family. The dining option was 1 restaurant which was expensive with terrible service. It took a really long time and the only vegan option was salad. So I got salad and it had salmon on it. I gave it back for them to take off the fish and make a new one. They brought me the same salad with fish smell on it. There's no other option unless you have a car which we did not. The breakfast buffet was $20/pp!! And it was terrible - think cafeteria food with a little omelet station, which also wasn't good but at leas the eggs were hot. There were also massive groups of people - I guess the area is used for large groups. Huge tour buses are scattered around. I would never recommend this place. Ever. It had a view - that was nice. But I'd not choose to stay here again.

Great stay and location in Monteverde. The front desk was very helpful in organizing tours for us. We did their on site night tour at the top of their mountain which was excellent. We were thankful that they allowed children since some do not. Great views of the Pacific off in the distance.

Hotel is beautiful and the Staffs are wonderful. I love the location and the beauty. We ate at a closeby restaurant "Tramonti" ( about 10 mins walk), I highly recommend trying this restaurant, food was awesome. My ONLY complaint is about hot water and the flush. We are family of 4. We hardly had hot water for 1 person, rest of us bathed in cold cold water and the weather was cold in Monteverde at the time of our visit as well. I didn't like this part unfortunately. Management should think about installing Geyser Systems for hot water purposes in the rooms. Property is beautiful and I wish I had stayed a little longer.