Bahia Esmeralda

The property is well maintained and bright and cheery. It is within 5 min walk to a beach. The staff was friendly and helpful. The bed was very short, as if it was a child’s mattress. The bedding was a fitted sheet and a top sheet that barely covered this very small bed, the sheet was exactly 5’ wide. It was not in any way comfortable. The breakfast was fresh and tasty.

I normally don’t write negative reviews but … you couldn’t pay me to stay at Bahia Esmeralda ever again. Should be called Bahia Pura Hormigas. Property looks nice in the pictures but unfortunately we couldn’t wait to leave this place. Terrible customer service. Terrible breakfast. Terrible insect problem. Terrible beds. Needs a lot of maintenance. Our room was full of bugs; particularly a ridiculous amount of large ants to the point where we didn’t feel comfortable sleeping under the covers or leaving our clothes out of our suitcases. And the beds were very uncomfortable and mattress was super thin. I could’ve dealt with the insects if the rest was good but it wasn’t. My family is from CR so I get that it’s a rainforest and can deal with some critters, but it was that bad. On top of it all the management was incredibly rude to my family, including my senior mom and gave us a hard time for the silliest things. We even got scolded for having my brother drop us off and assist my mom to the room while we carried stuff. And, after commenting on the treatment received, we were approached and confronted by staff. Super unprofessional and uncomfortable. The only positive was outside the rooms where the pool is is nice but we didn’t even use the pool during our 3 night stay because we avoided the hotel as much as possible. Do yourself a favor and pay a little extra to stay elsewhere.