GHL Hotel Bogota Occidente

The staff at the hotel are untrained and lack common sense. Upon check-in they didn't request identification for a 6 month old baby. I've never stayed at a hotel that requires identification for a baby. Nonetheless, the hotel staff decided it was appropriate to bang on the room door at 8:30pm to request the identification. The banging on the door woke up the baby and we were unable to put her back to sleep. A come common sense approach would be to request the identification upon checkout. No apologies were given. Rather the staff were adamant that identification for the 6 month baby is required or else the baby can't stay as this is the rule of the hotel. This experience was beyond frustrating, disappointing and I lost one night of my life. My favorite part was the staff never apologized.