Sofitel Baru Calablanca

Beautiful hotel, family friendly, quiet and relaxing, amazing food

Very poor experience! This is not for an US American or for a sophisticated traveler. I’ve stayed at other Sofitels but this does not compare . Customer service is lacking 1) charged double for dinner meal. Paid in cash 700,000 peso meal and then got charged apparently they claimed that they never received the cash. We asked to check cameras , but without showing us the camera footage , they claimed I never left the money. Why would we ask to check cameras if we were lying 2) Room was musty And wet we asked to change rooms , but instead was given a humidifier . We had to empty out all the water twice in a Night 3) we asked for an extra room for a our daughter ( I was me & my 2 young adult kids), apparently they didn’t have an additional room , but despite the original cost of the room at $369. They charged us $250 for extra person for a 1 bed room and did not offer any additional towels, or bedding , until we requested later that night 4) The English of management staff is poor. A rare person would have some mastery of the language , but far & few. If you are not fluent in Spanish , you will struggle . This eliminates many international travelers , where English is the main world language and at a high end so called 5 star establishment like Sofitel, one should expect international communication amenities The outdoor facility is clean and views are nice , but if your not a local traveler this is not the place for you

It’s a very relaxing and luxurious hotel! Perfect for couples getaway!! It’s family friendly too. The staff is ready to help and serve in every single need! The restaurants have excellent quality food all day! Humo restaurant is simply a top and a must go experience! We had an awesome stay and we will come back soon!

Best of Cartagena. Perfect beach and services. Staff is great. Rooms are top. Pools and if you are with your kids they can stay at the kids room playing around with the hotel team. Restaurants are excellent, high prices but you will enjoy it.

It's an amazing hotel. Really enjoyed the time i had with my family. Be prepared to spend a lot on food tho since the nearest restaurant is like 9km away

This property is truly a gem for families. I mainly chose it because it had a Kids Club and a number of children’s pools. It’s not too large or too small. The rooms were comfortable, so were the beds. A special thanks to housekeeping who took care of cleaning up after my kids. I truly appreciate the warm hearted effort to make us feel like we were at home. The manager was amazing and big thanks to all the kids club staff for managing the activities. The beach was beautiful and we truly loved both the breakfast as well as Bahia restaurant. They had cabanas to protect from the sun. This place is unlike any other we will definitely be returning.

Very luxurious, private, hospitable, kid friendly, and safe. Before you even set foot on the hotel lobby, you've already passed through two security gates confirming your name. We arrived a bit early but they had no problem accomodating us and we even checked out a bit late on our last day. The beach is phenomenal and the resort itself is impeccable. The Kids Villa is a hit with our 3 year old, and they even have a designated pool for toddlers. We would definitely go back!

Beautiful hotel, amazing staff. The only problem is that tennis court is far than outdated, ping pong table on the beach could be fixed. Other than that, I would highly recommend this property to my friends and family

Fantastic property, great location. Getting there is hard and the hotel should improve the road to get there. Service at breakfast was lackluster, slow and felt like we were inconveniencing the staff by being there. Finally, the hotel should enforce theadults only pool. Not very relaxing when kids are crying and splashing around in what is supposed to be an adults only pool.