Hotel San Pedro de Majagua

Stepping off the boat at the hotel’s marina is a strong stench of diesel fumes from the boats moored at the marina as well as local vendors selling cheap jewellery and At check-in we were informed that my sister in-law had no reservation, in spite of numerous long distance calls made by my wife from the UK since Feb2016 confirming the presence of her sister. The reception clerk then informed us that our junior suite was not available because we made a reservation for two people rather than three. We then asked to speak to the Manager but the reception clerk decided to ring the reservation office in Cartagena. A long conversation ensued at the end of which it was decided not to charge my sister in-law for her stay and that breakfast was included for all of us. Our room became a standard one and not a junior suite as booked. Worse was to happen that night, when my sister in-law found two cockroaches climbing up the wall next to her bed. A few more cockroaches were killed but my wife and her sister were traumatised by the experience. The next day the room was fumigated after we complained. On our second evening, the floor was littered with cockroaches and other insects. I killed a live cockroach in our bed and killed another one that fell from the ceiling. This continued for a good 20 minutes. In the morning, I complained to the cleaning lady who reported my remarks to the Manager who then moved us to a suite. We did not encounter any more cockroaches.

My experience at this hotel was marvelous! From the moment I arrived off the boat, the customer service was impeccable. The rooms were stunning. I sprung for the junior suite. You should too! The food was really fresh and every meal was really good. The beach was beautiful and peaceful. Lastly, the staff deserve all the praise. The attention to detail they have is outstanding. Special kudos to Eddie at the front desk.