Holiday Inn Express Pembroke, an IHG Hotel

I arrived at 3:40 for a 3pm checkin and was told many rooms were not yet available, it would be a bit, but no timeline. I waited about 45 minutes to be registered in the room. Nothing was offered during the wait in the lobby. Guest washrooms were both locked so I had to ask the front desk for an alternate option during my wait. I was then told, that something would be done for me, but all that was , was actually getting checked in at 4:30pm. Several other families were also waiting for rooms. At breakfast around 9:30 there were many people and no hot food left, just sausages, we left. I have stayed at this hotel probably over 20 times, this was by far the most disorganized service I have experienced. Rooms were clean and comfortable, but experience not great.

Always stay here when we visit family. Always a great experience.

Check in was super easy and friendly. Room was wonderful and kids lived the pool area! Location to our next destination perfect!

Pleasant stay with children.

Excellent service by friendly staff. The family loved it!