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Quality Inn & Suites

2 1/2 star hotel
Kids stay free
Connecting rooms
8.8/10 Excellent
(1008 verified Hotels.com guest reviews)
See verified family reviews (9)

generated by AI based on family reviews

Overview

The Quality Inn & Suites is a conveniently located hotel with spacious and clean rooms, comfortable beds, and an excellent breakfast. While some guests have noted noise issues related to families and hockey tournaments, many appreciate the friendly staff and overall cleanliness of the hotel. Families may find the hotel a good base, especially if travelling by car.

Guest highlights

About the hotel

A fitness center, coffee/tea in a common area, and a business center are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, a 24-hour front desk, and express check-out.

Nearby attractions

Located in Kingston, Quality Inn & Suites is in the city center. Kingston Penitentiary and Canada's Penitentiary Museum are local landmarks, and the area's natural beauty can be seen at Lemoine Point Conservation Area and Lake Ontario. Kingston Family Funworld and International Hockey Hall of Fame are also worth visiting.

Popular amenities

Family friendly

Free cribs/infant beds
Microwave
Refrigerator

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

Coffee/tea in common area(s)
Free buffet breakfast available 6:00 am–9:00 am on weekdays and 7:00 am–10:00 am on weekends

Guest services

24-hour front desk
Daily housekeeping
Luggage storage
Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible registration desk

Things to do

Fitness center

Conveniences

Elevator
Free newspapers in lobby

More

Renovated entire property - march 2016
Smoke-free property
map

Reviews that mention...

Family Reviews

for Quality Inn & Suites
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

9 reviews

Review data

5 star reviews

56%

4 star reviews

11%

3 star reviews

0%

2 star reviews

22%

1 star reviews

11%

We have selected a sample of reviews which reflect what families have said about Quality Inn & Suites

Latest reviews (9)

P

Pamela

23 Mar 2024 - 24 Mar 2024
reviewed on expedia

5 out of 5 stars

We’ve stayed here before and have always had great service. Staff is great and friendly. Only complaint would be the walls were dirty in our room by the garbage can and the kids screaming up the hallways was a little much. I also know this is not the fault of the facility. Our fault for booking during a hockey tournament!
J

Jayne

16 Feb 2024 - 17 Feb 2024
reviewed on expedia

5 out of 5 stars

This is a very nice hotel. It is conveniently located off the 401. The room was spacious and very clean. Beds were comfortable. Breakfast was excellent. I would return again and I would recommend the hotel to friends and family.
S

Steven

2 Mar 2024 - 3 Mar 2024
reviewed on expedia

5 out of 5 stars

Didn't spend much time in the room other than to sleep and shower and that worked out perfectly. Some noise from nearby kids but kids will be kids. Ran into zero Karens so everything went well.
D

David

10 Mar 2023 - 11 Mar 2023
reviewed on travelocity

2 out of 5 stars

In retrospect, I made an unwise choice in staying here on this specific date due to it being March break. It’s a very nice hotel for the price but they need to put hockey families on a pre determined floor and regular guests on a different one. The parents allowed their kids to play hockey in the hallways and after complaining the staff allowed the kids to play in the lobby. What these inconsiderate parents don’t realize is that not everyone sleeps at the same time especially when people sleep early (6pm-4am ) so we can reach our destination when needed. I realize the hotel makes alot of money with these hockey families but travelers like myself frequent these places year round yet we have no rights when these families are there. I hate it when I need to fork out higher costs for better hotels to escape the inconsiderate people associated with these hockey tournaments. Wow, I guess that’s todays society when the kids rule over the parents. I guess this is par for the course.
e

eddie

14 Jan 2023 - 15 Jan 2023
reviewed on travelocity

1 out of 5 stars

Property and room was clean but there was 25 kids in the lobby playing games and yelling. Our room was on the second floor and the same kids were running from room to room yelling and carrying on
S

Sandra

19 Aug 2022 - 21 Aug 2022
reviewed on travelocity

5 out of 5 stars

Nice and clean, very friendly staff, great breakfast. Lots of families and a few dogs. Only drawback is that it's behind a large truck stop, and not really comfortably walkable to anything. But if you have a car, it's fine.
Z

Ziqin

13 Aug 2022 - 14 Aug 2022
reviewed on travelocity

2 out of 5 stars

The hotel itself is clean. But what was disappointing is that we got arranged on a floor surrounded by a group of 10 ish rooms (the group has around 20 kids and 7-8 grown-ups). We got to the hotel around 11 pm, kids are still screaming and running around in the doorway, and the grown-ups are sitting in the doorway having beers and chatting loudly. The second morning, the kids starts talking and running around at 8 and we did not have a good sleep because of it. I wish the hotel could realize the group is nosy and arrange us on a completely different floor to avoid this. It was a disappointing experience for the over $300/night rate we paid.
M

Matthew

16 Jul 2022 - 18 Jul 2022
reviewed on hcom

5 out of 5 stars

2 night stay with family in July. No issues. Obviously a thoughtful management as each room had a plug in night light for the bathroom, a nice touch. Breakfast included hot and cold items. Great AC. About 20 min drive to downtown Kingston. Food and groceries close by.
A

23 Mar 2024 - 24 Mar 2024
reviewed on hcom

4 out of 5 stars

very noisy with lots of kids running around...expected because of hockey tournament but parents could have been more mindful of other guests
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