Homewood Suites by Hilton Cambridge Waterloo Ontario

We liked: the proximity to the 401, the pool, breakfast option, convenient parking, it was next to a mall that had Tim Horton’s, a mini mart, close to shopping, and the room was like a mini apartment which included king bed, tv with cable, sofa bed, desk, table & chairs, full sized fridge, microwave, toaster, coffee maker, and dishwasher. We did not like: There is no restaurant or bar in the hotel, only a lounging area and snacks available at the front desk, we are elderly and no one offered to help us with our luggage (we stayed there for 2 weeks so we had a lot of luggage), it seemed that every day around 5-7 p.m. the pool was overcrowded with screaming splashing children so we had to avoid using the pool during those times, and the absolute worst thing we did not like was that we were not told if we wanted our room cleaned and bedding changed, we had to advise the front desk exactly what we needed done…i.e. floors vacuumed/washed, bedding changed, kitchen cleaned, toilet scrubbed and bathroom floor and kitchen floor washed, dirty towels replaced etc. The floors including the carpet were so filthy, our bare feet were black so we ended up keeping our shoes on. We believe this hotel can do better, after all, it’s a Hilton and our expectations exceeded what we got and we were very disappointed! We would not recommend this Hilton!

Booked hotel through Expedia because they had a breakfast and a pool (we have two kids). Our youngest who is 3 was excited about going swimming. When we got there, we were informed the pool was closed. On the hotel website, they indicated that the pool was closed but no where in the booking tbrough Expedia did it indicate that the pool was closed. Thanks Expedia - was extremely disappointed. Another recent experience through Expedia has me thinking I will use a different service next time around.

The hotel was just ok, our view from the window was a whole bunch of utility items and garbage. Normally I wouldn’t even mention this but we were on ground level so it looked pretty terrible. The pool was also broken and no discount was given…. We picked this hotel so our kids could swim before our flight. Again normally wouldn’t complain but the pool had been obviously out of service for some time it was drained and blocked off. The lady in the morning was lovely, very kind and pleasant despite it being 4:30am. Overall I won’t book here again for price versus value.

Booked this property to get the kids out and take them to use the pool. Upon arrival, the pool was out of service which means i wasted my money and travelled 200km for nothing. I would have booked something else had they properly advertised.

Really nice property. Me and my family had a great time there including the breakfast. Overall the atmosphere was amazing.

Nice staff, but we were disappointed in the cleanliness of our room. We had to wait after the 3pm check in for our room to be cleaned (which got sorted nicely with staff) but then when we went up to the room, we found really smelly food in the microwave... Then a 6:30am fire alarm went off so we had to get out of the building (not hotels fault. Pretty sure a kid tripped the fire alarm as there were a lot of kids screaming and yelling and throwing balls in the halls when we arrived, so it wasnt a very peaceful excursion...) We stayed for two days and no-one came to refill things in our room or take linens or towels When we went to the breakfast, we had to track down someone for more plates as there wasnt any when we got there, and when they did bring plates out, they brought four which got snatched up quick and then other people had to wait and ask for plates.... and no coffee which someone also had to ask for. Not going to be recommending this one unfortunately....

The staff at the hotel were polite and helpful. Our room was comfortable and spacious. The room was clean with the exception of the desk and desk chair which had something sticky on the seat. Overall our stay was good and convenient for our family trip to African Lion Safari.

Great suite property with kitchenette. Great for families!

Lots of space in the suite for us and our four young kids. They brought us extra everything and a roll away bed right away. Pool was warm for the kids. Having a room with a kitchenette is a game changer. Thanks!

Large comfortable room. Great for family trip.