Holiday Inn Sydney - Waterfront, an IHG Hotel

Dirty dishes sitting in hallway all day Pool was overcrowed and kids getting hurt Huge wait times for elevators No towels

Very clean property. The pool was great for the kids. Wish there was a continential breakfast. We did avail of the cafe/restuarant and went with room service. The portions were small and some items we ordered were forgotten when our food arrived- when the server did come to bring those drinks/sides some were still forgotten but we didn't mention it as our meals were getting cold and the kids were almost finished.

When we arrived there was no parking so my husband with MS had to walk up a big hill while I lugged our two children up. Get to the room and our keys didn’t work. The mini fridge stopped working in the middle of the night so I had to dump all our babies milk. They offered us a free breakfast for the inconvenience but we requested a refund and checked out instead. Horrible experience. Staff was kind and understanding though. Wouldn’t stay there again.

It all started at check-in. Computers were down and the manual process appeared to be very unorganized. After check in we proceeded to our floor where there were dozens of kids playing hockey (with a net) in the hallway. The parents were just as disrespectful. The floor was filthy from the kids, they must have been eating as well. This is when we were told numerous pre-teen hockey teams were staying the same night. There was at least three dozen children running the halls, playing on the elevator, running up and down the stairs, all while screaming. The staff were overwhelmed, but also unbothered by the terrorising children. We asked to be switched to another floor, which was quickly arranged. Unfortunately the children were terrorising the entire hotel, regardless of floor. This went on until late into the evening. As for the room, the bathroom was not cleaned. The shower looked like it never received an actual cleaning. Hairs everywhere. The rest of the room was fine. At this point we just decided to accept the situation. We then tried to visit the pool. I have no idea what we were thinking. The pool was packed full of kids, dozens of them, all running around from the pool, to the hot tub, to the elevators, all in bare feet, water everywhere. I think I saw two parents for the dozens of kids. One of them sarcastically look at us and says "sorry". At checkout we complained about the cleanliness, noise, and the unwillingness to address the parents, but nothing came of it.

I liked the view from our window of the waterfront. Little bit loud in the evening. There were children running up and down the hall and above us until 1am.

Beautiful spot. Kid friendly place. Stores and restaurants all near by. Its perfect place for a family getaway!

Great property. But the stairwell is metal and with droves of kids running up and down it sounds like a construction site.

Amazing stay, only suggestion we had as a group is maybe closing the pool to kids the last hour for adult who want some quiet time in the hot tub. The parking lot and stairs need to be fixed desperately. Staff was super friendly and helpful. The room was clean and spacious. We didn’t bring a bottle opener and called front desk for one but they only brought one up long enough to open one bottle of beer which was pointless. Seemed kinda silly that you wouldn’t have those available to return the next morning at check out. Despite the above, our stay was wonderful.

I did not like that teens and kids were running around the hotel all hours of the night. Both nights I was unable to sleep, people were partying in the room next to us at 4am, 5am. So much for “quiet hours”. I had a terrible stay because of this.

We booked this hotel because the Expedia website said that they had a pool at this hotel. We drove 5 hours only to be told at check-in that the pool was under renovation. The guy at the front desk was very nice and even called another hotel for us, but it was completely booked. Our 2 kids were very disappointed, as were we. The hotel manager said Expedia was supposed to have posted that the pool was closed. Not happy with Expedia…